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not through configuration...ideally Work Order Template should have the Status Field that should represent the Work Order Status but its not...there so need to do your requirement through Customization..but you need to play with it to make sure there is no impacts and you adjusted the system in a right way accordingly when we do this..
How to do it:
as you are using the Work Order Template..you can try creating the overlay of this Filter:WOI:WIC:CreateWorkOrder_095_CheckForTemplate02_General
and in that Set Fields you would see the Status and that is hard coded to "Assigned"...all you gotta do is set that to "In Progress"...and try creating a SR ..you will see the Work Orders which are getting created from the Work Order Templates are going to In Progress..but here one thing you gotta take care is the notification to the Assignee and the Manager...they might not get notification as you know the notification would be fired in the Assigned Status...so you might need to replicate the logic during In Progress and send out the Notifications to the Work Order Manager and Work Order Assignee...
Thanks for your answer. We will have to test to see if our system behaves in the way that all stake holders are satisfied. That may take a little time.
thanks again Ashwanth
I am wondering if this was ever added as an enhancement or if updating the Word Order status to "In Progress" still has to be done through a customization. It's been a couple of years since this was first asked so I thought it was worth a try.
Moving the discussion The specified item was not found. to get you required help and others too.
Is this in current version 18.05 still not possible via configuration?
I was thinking to do the following:
1. register new field (Status)
2. fix AOT with new Status field
3. fix PDT mapping with constant "In progress"
4. fix SRD with new PDT/questions mappings.
I also need a solution to set WOI to "In progress" status after it is submitted.
The problem i am facing is that customer already have a lot of SRD deffined and used in production. And i found out if i update AOT with Status Target Mapping and set default value to "In Progress" and then modify all PDT with new AOT definition and after this task i re-select PDT on every SRD i loose Variable mapping which i do not want since we are talking about a lot of variable mappings.
Is there any other way to do this not doing customization on filters?
Maybe with creating custom SVT (SLM) and use milestone / action possibility?
Thank you for help!