4 Replies Latest reply on Nov 26, 2012 3:03 PM by Evans Martin

    how to link attachments to the respective description entries (emails)

    Ken Sng
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      Hi,

       

      as you know in FP tickets, attachments could be added as part of an email or by agents manually.

       

      I've a customer requirement to export out all the email exhanges of all tickets every night.

       

      I can find the emails in the descriptions but how can i find the link between the emails and the attachments ? Is this information stored anywhere in footprints ?

       

      Thanks

      ken