4 Replies Latest reply on Nov 26, 2012 3:03 PM by Evans Martin

    how to link attachments to the respective description entries (emails)

    Ken Sng

      Hi,

       

      as you know in FP tickets, attachments could be added as part of an email or by agents manually.

       

      I've a customer requirement to export out all the email exhanges of all tickets every night.

       

      I can find the emails in the descriptions but how can i find the link between the emails and the attachments ? Is this information stored anywhere in footprints ?

       

      Thanks

      ken