3 Replies Latest reply on Oct 18, 2013 7:12 AM by Chris McLane

    Double spaces in tickets created by email monitor

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      Is there anything we can adjust to stop tickets generated by the email monitor from double spacing nearly all communication?

       

      I have tried sending test emails as plain text, HTML, RTP - nothing helps. This is probably my number one pet peeve and it's driving me crazy. Add to this, that embeded items e.g., from Excel or word are totally messed up and it's a huge pain. Likewise, having to send embeded items as attachments frustrate the technicians so I end up copying and pasting emails before I send a ticket. Looks nice to the tech but the actual work order looks a mess.

       

      Here is an example - trauncacted but you get the idea.

       

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      Work Order created via E-mail Monitor Policy: Test   

       

       

       

      From: xxxxxxxxxxxxxxxxxx 

       

      To: Help@xxxxxxxxxxx <Help> 

       

      CC: xxxxxxxxxxxxxxxxxxxxxxxxx

       

      Subject: xxxxxxxxxxxxxxxxxxxxxxxxxx     

       

       

       

      Information submitted 10/29/2012 9:48:55 AM by xxxxxxxxxxxxxxxxxxxxxxxxx

      --------------------

      Please add this agent to CIS:

       

      Agent Name:  xxxxxxxxxxxxxxxx

       

      Phone: xxxxxxxxxxxxxxx

       

      Em: xxxxxxxxxxxxxxxxx

       

      Agency:xxxxxxxxxxxxx

       

       

      Thanks!

       

      Requestor

       

      company

       

      city etc