3 Replies Latest reply on Nov 16, 2012 3:14 AM by Jim Wilson

    Patch analysis job fails

      I am trying to run a patch analysis job on few servers. Out of which one server is failing with the error "STDERR:ERR:80004005 Unable to load the assessment XML".

       

      I have tried to re register the DLL files but it does not resolve the issue. Please advise.

       

      Thanks.

        • 1. Re: Patch analysis job fails

          check in c:\trace.txt on the target server for more errors to investigate. attach the file if still stuck

          • 2. Re: Patch analysis job fails

            I can't find anything out of it. I have pasted the trace file entry here. Please check it.

             

             

            2012-10-18 10:47:18.981 T 23d8:2608 PatchAssessment.cpp:164 Initializing scan parameters
            2012-10-18 10:47:18.981 T 23d8:2608 PatchAssessment.cpp:258 Number of custom files [0]
            2012-10-18 10:47:19.27 T 23d8:2608 HTTPDownload.cpp:714 dwRet1 = 2, dwRet2 = 2, dwRet3 = 2
            2012-10-18 10:47:19.27 T 23d8:2608 ShavlikXMLCombinedDocumentSource.cpp:40 Entering CShavlikXMLCombinedDocumentSource::LoadCombinedXML
            2012-10-18 10:47:19.43 T 23d8:2608 ShavlikXMLDocumentSource.cpp:161 Entering GetFileToUse
            2012-10-18 10:47:19.43 T 23d8:2608 ShavlikXMLDocumentSource.cpp:218 Using XML name of **C:/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_51738_100_alpha-1/hfnetchk6b.xml**
            2012-10-18 10:47:19.43 T 23d8:2608 ShavlikXMLCombinedDocumentSource.cpp:74 Starting combine of C:/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_51738_100_alpha-1/hfnetchk6b.xml
            2012-10-18 10:47:19.43 T 23d8:2608 Combiner.cpp:1911  CCombineHelper::DoTheCombine

             

            2012-10-18 10:47:19.43 T 23d8:2608 Combiner.cpp:2126  CCombineHelper::LoadRulesData

             

            2012-10-18 10:47:19.43 T 23d8:2608 Combiner.cpp:2136 CCombineHelper::LoadRulesData - Assessment XML - C:/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_51738_100_alpha-1/hfnetchk6b.xml
            2012-10-18 10:47:19.43 T 23d8:2608 ShavlikXMLDocumentSource.cpp:141 Entering LoadXML
            2012-10-18 10:47:19.43 T 23d8:2608 ShavlikXMLDocumentSource.cpp:161 Entering GetFileToUse
            2012-10-18 10:47:19.43 T 23d8:2608 ShavlikXMLDocumentSource.cpp:218 Using XML name of **C:/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_51738_100_alpha-1/hfnetchk6b.xml**
            2012-10-18 10:47:42.558 T 23d8:2608 ShavlikXMLDocumentSource.cpp:53  About to loadXML
            2012-10-18 10:47:42.636 T 23d8:2608 ShavlikXMLDocumentSource.cpp:116  LoadDocumentSync - Caught exception
            2012-10-18 10:47:42.683 T 23d8:2608 Combiner.cpp:500  CCombineHelper::AddError - Unable to load the assessment XML [C:/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_51738_100_alpha-1/hfnetchk6b.xml]
            2012-10-18 10:47:42.777 T 23d8:2608 PatchAssessment.cpp:288 ErrorCode - 0x80004005
            Error Message - Unable to load the assessment XML [C:/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_51738_100_alpha-1/hfnetchk6b.xml]
            Module - C:\Program Files\BMC Software\BladeLogic\8.0\RSCD\sbin\BLPatchCheck2.exe
            Source File - Combiner.cpp  Line: 2436
            Function - Combiner::CCombiner::ThrowError
            Time - 2012-10-18T09:47:42Z

             

            Thanks for replying.

            • 3. Re: Patch analysis job fails
              Jim Wilson

              Hi Srinivas,

               

              Did this get resolved?

              Please share the solution with the community.

               

              Thanks & Regards,

              Jim