1 Reply Latest reply on Oct 9, 2012 5:56 AM by Saroj Sahu

    want to know about Standard and Normal Change

    Smita Ithape
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      Hi All,


      There is Change Management Document where i found that

      1]Standard changes follow the out-of-box change process defined as per ITIL




      Normal changes do not follow the standard out of the box change process.


      what does it mean actually? if it does not foloow the OOB change process then how it should behave?