What do you mean by ‘wrong view’ ? can you show a screenshot or something indicating the problem?
Not work properly means users don't have access able to see folders ??
can you please give us more details ???
NOT work properly means users HAVE access able to see folders BUT they see only chaos ... view pleases the screenshots ...
so what i think you are saying is that if you live browse through the server to the file system they see a directory w/ only a few subdirectories in it. but if they live browse through the component, they see a directory, the same subdirectories and a number of ini files ?
if you live browse through the server to the file system you see "everything" correctly: a directory with subdirectories.
if "they" live browse through the component they see a "chaotic" view of a directory and subdirectories ;-(
the files that are seen in the component view, are those actually present on the file server? it looks to me like either the live browse is not showing all the objects present in the directory or the component view is showing extra data some how. how about a screenshot of the same directory from windows explorer ? or a 'ls //server/dirname' ?
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Bill, and Dinoel can correct me, I think this is happening when "Recirse" option is on while defining the component template.
And if in live browse you have/see a hierarchy like /a/b/c, while browsing the component you see something like:
Is this correct Dinoel?
If yes, then yeah, this is a known issue.
I think you might have to open a ticket if you need a fix urgently.
BMC Support has confirmed that this is a "known" issue ---> a ticket is opened
What # ?
the infomation from BMC Support:
this issue will be fixed in 8.2 SP4