3 Replies Latest reply on Sep 14, 2012 10:13 AM by Somnath Shilimkar

    DOWNLOAD_URL_ERROR

    Somnath Shilimkar

      Hi,

      it is related to Creation of patch catalog.

      Following steps I followed to create patch catalog

              Prepratory tasks :-

      1. As I have logged in as BLAdmin, he  has all required permissions which required as Patch Adminitrator
      2. On global patch configuration for All OS tab-> nothing required as I am not using any proxy.

      For  Windows tab-> nothing change required

      For shavlik configuration tab -> prepopulated value for pd5.cab and hf7b.cab.

       

      Patch Catalog creation:-

      1. General tab -> I gave name as test2
      2. On next tab

      1.png

       

       

       

      then created Patch Catalog.

       

      1. Now issue is à whenever I schedule this patch catalog, after running it shows as Failed result.

       

      1. Actions I taken to Solve this problem à
        1. In Show logs of job it showed following à

                         2.png

       

      Then I go to Appserver.log

      1. I this log, I find following messages à12 Sep 2012 23:44:38,139] [Thread-378] [ERROR] [BLAdmin:BLAdmins:] [Patch-Metadata-Updator] STDERR --> 'F:/for' is not recognized as an internal or external command,

      [12 Sep 2012 23:44:38,140] [Thread-378] [ERROR] [BLAdmin:BLAdmins:] [Patch-Metadata-Updator] STDERR --> operable program or batch file.

      [12 Sep 2012 23:44:38,373] [Thread-380] [ERROR] [BLAdmin:BLAdmins:] [Patch-Metadata-Updator] STDERR --> 'F:/for' is not recognized as an internal or external command,

      [12 Sep 2012 23:44:38,373] [Thread-380] [ERROR] [BLAdmin:BLAdmins:] [Patch-Metadata-Updator] STDERR --> operable program or batch file.

      [12 Sep 2012 23:44:38,377] [PSU-Thread-1] [FATAL] [BLAdmin:BLAdmins:] [Patch-Metadata-Updator] Error occur: Level: FAILURE

      Type: DOWNLOAD_URL_ERROR

       

      1. For this I go to BMC Knowledbase à following Article I found,

      https://kb.bmc.com/infocenter/index?page=content&id=KA371087&actp=search&viewlocale=en_US&searchid=1347518501037

       

      1. which redirected me for solution to  à following link.

      https://kb.bmc.com/infocenter/index?page=content&id=KA371728

       

      then I solved this problem,

      Again I tried to run, again failed.

      1. In Appserver.log now another message I seen as follows à
      • ompleted. Downloading metadata : 2/2 completed.

      [13 Sep 2012 00:23:06,177] [Thread-498] [ERROR] [BLAdmin:BLAdmins:] [Patch-Metadata-Updator] STDERR --> Downloaded Cab file 'F:/for_windows_patch_helper_dir/temp_673_-660808160/hf7b.cab' is not trusted.

      [13 Sep 2012 00:23:11,207] [Thread-500] [ERROR] [BLAdmin:BLAdmins:] [Patch-Metadata-Updator] STDERR --> Downloaded Cab file 'F:/for_windows_patch_helper_dir/temp_673_-660808160/pd5.cab' is not trusted.

      [13 Sep 2012 00:23:11,213] [PSU-Thread-1] [FATAL] [BLAdmin:BLAdmins:] [Patch-Metadata-Updator] Error occur: Level: FAILURE

      Type: DOWNLOAD_URL_ERROR

       

      1. Which redirected me to following link again à

      https://kb.bmc.com/infocenter/index?page=content&id=KA371087&actp=search&viewlocale=en_US&searchid=1347518501037

       

      1. which gave another solution as follows link à

      https://kb.bmc.com/infocenter/index?page=content&id=KA370265

       

      This above link provides two solutions

      Out of which I implemented 1 st one i.e.

      1. Switching .cab by .xml in shavlik configuration tab.

       

      1. Now another link take us to microsoft’s official site which is related to Update root certificates on the helper server and target servers

       

      http://support.microsoft.com/kb/931125

       

      IF I GO FOR 2nd link i.e. above link, it asks for Windows Genuineness,

      I have attached its appserver.log file with this mail..