4 Replies Latest reply on Aug 17, 2012 7:19 AM by Bill Robinson

    agent upgrade from 7.6 to 8.2 fails

      i'm currently upgrading my windows agents to 8.2

      i'm using the file deploy job as written on the installation manual with the following post command


      change user /install

      if exist "%PROGRAMFILES%\BladeLogic\RSC\agentctl.exe" (

          "%PROGRAMFILES%\BladeLogic\RSC\agentctl.exe" -b exec "msiexec /I C:\temp\RSCD-WIN32.msi /q"


      if exist "%PROGRAMFILES%\BMC BladeLogic\RSC\agentctl.exe" (

          "%PROGRAMFILES%\BMC BladeLogic\RSC\agentctl.exe" -b exec "msiexec /I C:\temp\RSCD-WIN32.msi /q"


      if exist "%PROGRAMFILES%\BMC Software\BladeLogic\8.0\RSCD\agentctl.exe" (

          "%PROGRAMFILES%\BMC Software\BladeLogic\8.0\RSCD\agentctl.exe" -b exec "msiexec /I C:\temp\RSCD-WIN32.msi /q"


      if exist "%PROGRAMFILES%\BMC Software\BladeLogic\RSCD\agentctl.exe" (

          "%PROGRAMFILES%\BMC Software\BladeLogic\RSCD\agentctl.exe" -b exec "msiexec /I C:\temp\RSCD-WIN32.msi /q"



      it works fine on 8.0 agents, but on 7.6 the rscd service won't get restarted

      when i restart it manually, it's still 7.6


      agent is running on W2003 32bit

      the same upgrade procedure is fine on W2008 64bit, with an existing 7.6 agent