2 Replies Latest reply on Aug 8, 2012 12:16 PM by russ mcdowell

    AppServer Won't Start post 273 to 292 upgrade

    russ mcdowell

      AppServer is Win2k8 64bit running app and console versions 8.2.1.292 and this server is also my file server.

      Had two RSCDs installed, should have been 8.2.1.273 and 8.2.1.292

      I removed the older first.  Did not remedy my problem. Rebooted and ran a repair using the 292 RSCD installer. and rebooted.

      Problem persisted so I removed RSCD 292, reinstalled, rebooted and problem persists. 

      I've followed this KB and everything appears to be in order

      https://kb.bmc.com/infocenter/index?page=content&id=KA316223&actp=search&viewlocale=en_US&searchid=1337002075235

       

      Any recommendations?

        • 1. Re: AppServer Won't Start post 273 to 292 upgrade
          Bill Robinson

          can you post the appserver log ?

          1 of 1 people found this helpful
          • 2. Re: AppServer Won't Start post 273 to 292 upgrade
            russ mcdowell

            I found the BladeLogicRSCD account was locked out and kept locking itself out with each attempt to start the appserver service.

            Newton from support called, had me stop the RSCD service, delete the BladeLogicRSCD user and restart the service.  The appserver service started and I am back in business.

             

             

            1. Appserver.log

            [08 Aug 2012 11:26:41,174] [main] [INFO] [::] [] Validating file server host (Palau)...

            [08 Aug 2012 11:27:14,139] [main] [ERROR] [::] [] File server validation failed because either the file server is not specified, cannot be contacted, or sufficient permissions are not granted on the file server agent to the appserver. Please verify the connectivity between appserver and file server and ensure that the appserver has read write permissions on the file server.

            [08 Aug 2012 11:27:14,139] [main] [ERROR] [::] [] Error installing to Start: name=bladelogic.service.FileManagerService state=Create

            1. com.bladelogic.om.infra.app.service.ServiceInitializationException: com.bladelogic.om.infra.mfw.util.BlException: File server validation failed because either the file server is not specified, cannot be contacted, or sufficient permissions are not granted on the file server agent to the appserver. Please verify the connectivity between appserver and file server and ensure that the appserver has read write permissions on the file server.

                            at com.bladelogic.om.infra.app.service.file.FileManagerServiceImpl.start(FileManagerServiceImpl.java:226)

                            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                            at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

                            at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

                            at java.lang.reflect.Method.invoke(Unknown Source)

                            at org.jboss.joinpoint.plugins.reflect.ReflectMethodJoinPoint.dispatch(ReflectMethodJoinPoint.java:72)

                            at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$DispatchJoinPoint.run(KernelControllerContextActions.java:631)

                            at java.security.AccessController.doPrivileged(Native Method)

                            at org.jboss.kernel.plugins.dependency.KernelControllerContextActions.dispatchJoinPoint(KernelControllerContextActions.java:99)

                            at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$LifecycleAction.installAction(KernelControllerContextActions.java:452)

                            at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$1.run(KernelControllerContextActions.java:156)

                            at java.security.AccessController.doPrivileged(Native Method)

                            at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$KernelControllerContextAction.install(KernelControllerContextActions.java:179)

                            at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)

                            at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:226)

                            at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:593)

                            at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:346)

                            at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:438)

                            at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:379)

                            at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:225)

                            at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:151)

                            at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBean(AbstractKernelDeployer.java:291)

                            at com.bladelogic.om.infra.app.service.bootstrap.ServiceBeanXMLDeployer.deployBean(ServiceBeanXMLDeployer.java:38)

                            at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBeans(AbstractKernelDeployer.java:261)

                            at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deploy(AbstractKernelDeployer.java:117)

                            at org.jboss.kernel.plugins.deployment.xml.BeanXMLDeployer.deploy(BeanXMLDeployer.java:91)

                            at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deploy(ServiceBootstrap.java:252)

                            at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deployService(ServiceBootstrap.java:199)

                            at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:153)

                            at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

                            at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:66)

                            at com.bladelogic.om.infra.mfw.fw.BlManager.start(BlManager.java:881)

                            at com.bladelogic.om.infra.mfw.fw.BlManager.main(BlManager.java:1401)

            Caused by: com.bladelogic.om.infra.mfw.util.BlException: File server validation failed because either the file server is not specified, cannot be contacted, or sufficient permissions are not granted on the file server agent to the appserver. Please verify the connectivity between appserver and file server and ensure that the appserver has read write permissions on the file server.

                            at com.bladelogic.om.infra.app.service.file.FileManagerServiceImpl.validateCurrentFileServer(FileManagerServiceImpl.java:406)

                            at com.bladelogic.om.infra.app.service.file.FileManagerServiceImpl.start(FileManagerServiceImpl.java:160)

                            ... 32 more

             

            1. RSCD.log

            e02730e89ee0e3d961 0000000001 08/08/12 11:35:51.121 INFO     rscd -  palau 2288 SYSTEM (Not_available): (Not_available): FIPS Enabled

            e00dfd7ba7df87c3e64e 0000000002 08/08/12 11:35:51.137 INFO     rscd -  palau 2288 SYSTEM (Not_available): (Not_available): Agent version is 8.2.01.292

            ad40c9fa60809b290b6e 0000000003 08/08/12 11:35:51.137 INFO     rscd -  palau 2288 SYSTEM (Not_available): (Not_available): The operation completed successfully. 

            b02f9d44e2da4871b7f6 0000000004 08/08/12 11:35:51.152 INFO     rscd -  palau 2288 SYSTEM (Not_available): (Not_available): Platform Details: x86_64;palau;6.0;WindowsNT;6002;x86_64

            a97e4e549da293af355e 0000000005 08/08/12 11:35:51.168 INFO     rscd -  palau 2288 SYSTEM (Not_available): (Not_available): Main: **** RSCD started (app) ****

            91daf55aeeaee6ec979e 0000000006 08/08/12 11:35:51.168 INFO2    rscd -  palau 2288 SYSTEM (Not_available): (Not_available): Main: Valid CM/NSH License.

            b893af98ecc8984e12db 0000000007 08/08/12 11:35:51.183 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): listen_thread Top

            a8968142cbc4a29ca28c 0000000008 08/08/12 11:35:51.199 INFO     rscd -  palau 228 SYSTEM (Not_available): (Not_available): User Privilege Mapping enabled.

            a5aabd896ecebdd9c65e 0000000009 08/08/12 11:35:51.199 INFO     rscd -  palau 228 SYSTEM (Not_available): (Not_available): The following local user will be used by the agent for user privilege mapping: BladeLogicRSCD

            f5a8f362806c4f9fd989 0000000010 08/08/12 11:35:51.199 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): Before first LookupAccountName in initFromUsernameDomain in RSCD_WinUser.cpp.  The domain string is : 'PALAU' ; The username string is : 'BladeLogicRSCD'

            5c10bed6e479cbae7dff 0000000011 08/08/12 11:35:51.246 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): In refreshNames() in RSCD_WinUser.cpp.  The u_NTDomainUsername string is : 'PALAU\BladeLogicRSCD' ; The u_UPN string is : 'BladeLogicRSCD@PALAU'

            576b7314a693ae4dca5c 0000000012 08/08/12 11:35:51.308 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): Before first LookupAccountName in initFromUsernameDomain in RSCD_WinUser.cpp.  The domain string is : 'PALAU' ; The username string is : 'BladeLogicRSCD'

            005039a6856b3e37c1f0 0000000013 08/08/12 11:35:51.371 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): In refreshNames() in RSCD_WinUser.cpp.  The u_NTDomainUsername string is : 'PALAU\BladeLogicRSCD' ; The u_UPN string is : 'BladeLogicRSCD@PALAU'

            5f3c6c682149c9b200c8 0000000014 08/08/12 11:35:51.418 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): RSCD_WinUser:logonPassword - user name is 'BladeLogicRSCD'

            b77afc448a90b6a6f2f5 0000000015 08/08/12 11:35:51.465 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): RSCD_WinUser:logonPassword - domain name is 'PALAU'

            b5776dec361e48fc9ee7 0000000016 08/08/12 11:35:51.496 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): RSCD_WinUser:logonPassword - user name is 'BladeLogicRSCD'

            73dc06c3dac589bb0c89 0000000017 08/08/12 11:35:51.543 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): RSCD_WinUser:logonPassword - domain name is 'PALAU'

            a5f06019b47316aba34b 0000000018 08/08/12 11:35:51.558 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): RSCD_WinUser:logonPassword - user name is 'BladeLogicRSCD'

            2c0569b4cef8acb26fc0 0000000019 08/08/12 11:35:51.590 DEBUG    rscd -  palau 228 SYSTEM (Not_available): (Not_available): RSCD_WinUser:logonPassword - domain name is 'PALAU'

            e9ece809588d67b30d6a 0000000020 08/08/12 11:35:51.605 ERROR    rscd -  palau 228 SYSTEM (Not_available): (Not_available): [listen_thread:RSCD_WinUser::logonPassword:LsaLogonUser()] : The referenced account is currently locked out and may not be logged on to. (BladeLogicRSCD@PALAU)

            0f4929861b796b682424 0000000021 08/08/12 11:35:51.605 ERROR    rscd -  palau 228 SYSTEM (Not_available): (Not_available): listen_thread ERROR: 9002:Internal Error - Caught exeception.