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1. Re: Remve Groups from Incident Module while keeping in Change Module
Vinay Pedamkar Aug 6, 2012 10:02 PM (in response to Sandy NameToUpdate)Hi Sandy,
You can give "Infrastructure Change User" permission only to your team mates who works on Changes.
And make sure that they are members of required Support Groups only.
HTH,
Vinay
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2. Re: Remve Groups from Incident Module while keeping in Change Module
Anirban Dutta Aug 7, 2012 1:23 AM (in response to Vinay Pedamkar)moved discussion to the AR System product forum
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3. Re: Remve Groups from Incident Module while keeping in Change Module
Allan Dujiperou Aug 20, 2012 3:55 AM (in response to Sandy NameToUpdate)If I have well understood your question, you have some specific groups that have only Change User and no Incident User and expect to see only them in change management module.
It's not the way the solution actually works.
In change management, for change coordinator and change manager, the list of displayed group is based on Functional Roles whereas it's not the case for Change Implementer and Incident Assignee.Thus, every group created on the solution is visible in Incident Assignee Group, and when the group is selected, you will see every "People" attached to this group even if the concerned person has no Incident Rights...
It is the OOTB behavior.
Regards
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4. Re: Remve Groups from Incident Module while keeping in Change Module
Saroj SahuAug 20, 2012 5:56 AM (in response to Allan Dujiperou)
To members of the support group you want to be restricted only to CM system, give only change related functional roles to the members of this group and things should work fine.
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5. Re: Remve Groups from Incident Module while keeping in Change Module
Allan Dujiperou Aug 20, 2012 5:58 AM (in response to Saroj Sahu)The Users will only access to CM but their support group (even if there are only CM Users) will be visible in Incident
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6. Re: Remve Groups from Incident Module while keeping in Change Module
Saroj SahuAug 20, 2012 6:46 AM (in response to Allan Dujiperou)
Yes, i checkd that now. it shows up in assignee group on INC form as that is not based on roles.
I would think of the requirement as a possible RFE candidate for BMC, so have a feature of associating SGPs with Apps.