6 Replies Latest reply: Aug 1, 2012 6:36 AM by Fernando Negre RSS

    Difference between Permissions ITSM, Functional Roles, SMPM Roles

    Fernando Negre



      I am configurating the persmissions ITSM, Functional Roles and SMPM Roles.


      In the incident Module I have:



      Incident Config

      Incident Master

      Incident Submitter

      Incident User

      Incident Viewer


      Functional Roles:

      Coordinator Group Support

      Incident Manager


      SMPM Roles:

      Service Desk Analyst


      Group Coordinator

      On-Duty Manager

      Service Owner



      Why and where the SMPM Roles are used? I mean permissions is for ITMS real permissions. Functional Roles give acces in the process flow actions. But SMPM Roles are just theorical?


      Thanks in advance