6 Replies Latest reply: Aug 1, 2012 6:36 AM by Fernando Negre RSS

    Difference between Permissions ITSM, Functional Roles, SMPM Roles

    Fernando Negre

      Hi,

       

      I am configurating the persmissions ITSM, Functional Roles and SMPM Roles.

       

      In the incident Module I have:

       

      Permissions:

      Incident Config

      Incident Master

      Incident Submitter

      Incident User

      Incident Viewer

       

      Functional Roles:

      Coordinator Group Support

      Incident Manager

       

      SMPM Roles:

      Service Desk Analyst

      Specialist

      Group Coordinator

      On-Duty Manager

      Service Owner

      User

       

      Why and where the SMPM Roles are used? I mean permissions is for ITMS real permissions. Functional Roles give acces in the process flow actions. But SMPM Roles are just theorical?

       

      Thanks in advance