6 Replies Latest reply: Aug 1, 2012 6:36 AM by Fernando Negre RSS

Difference between Permissions ITSM, Functional Roles, SMPM Roles

Fernando Negre



I am configurating the persmissions ITSM, Functional Roles and SMPM Roles.


In the incident Module I have:



Incident Config

Incident Master

Incident Submitter

Incident User

Incident Viewer


Functional Roles:

Coordinator Group Support

Incident Manager


SMPM Roles:

Service Desk Analyst


Group Coordinator

On-Duty Manager

Service Owner



Why and where the SMPM Roles are used? I mean permissions is for ITMS real permissions. Functional Roles give acces in the process flow actions. But SMPM Roles are just theorical?


Thanks in advance