6 Replies Latest reply: Aug 1, 2012 6:36 AM by Fernando Negre RSS

Difference between Permissions ITSM, Functional Roles, SMPM Roles

Fernando Negre

Hi,

 

I am configurating the persmissions ITSM, Functional Roles and SMPM Roles.

 

In the incident Module I have:

 

Permissions:

Incident Config

Incident Master

Incident Submitter

Incident User

Incident Viewer

 

Functional Roles:

Coordinator Group Support

Incident Manager

 

SMPM Roles:

Service Desk Analyst

Specialist

Group Coordinator

On-Duty Manager

Service Owner

User

 

Why and where the SMPM Roles are used? I mean permissions is for ITMS real permissions. Functional Roles give acces in the process flow actions. But SMPM Roles are just theorical?

 

Thanks in advance