1 Reply Latest reply: Jul 31, 2012 6:38 AM by Vikas Mahamuni RSS

embed url in error message of filter.

Sushil Pandit

Hi All,

 

while resolving an incident if categorizations are not filled, we get an error

 

"The All Product Categories and Operational Categories fields requires a values when the status is Resolved. Select the All Product Categories and Operational Categories from the menu. (ARERR 10000)".

 

to do this we need to click categorization under links and then fill the form.

 

can we have a hyperlink in error message itself like

 

"The All Product Categories and Operational Categories fields requires a values when the status is Resolved. Select the All Product Categories and Operational Categories from the menu. (ARERR 10000)"

 

clicking on All Product Categories and Operational Categories would open the HPD:Help Desk Dialogs in Categorizations View.

 

Thanks,

Sushil