3 Replies Latest reply: Jul 31, 2012 4:03 PM by David J. Easter

How to connect Remedy Gateway to the Remedy Application?

Vikas Mishra Jul 30, 2012 2:33 PM

I am using Remedy Gateway as IBM TivoliNetcool/Omni bus

and the Remedy Application is 7.1 Version having ITSM in it.

There will be url change or we need to do remapping.

Please let me know?

1. Re: How to connect Remedy Gateway to the Remedy Application?

Carl Wilson Jul 31, 2012 4:31 AM (in response to Vikas Mishra)

Vickey123,
you need to read the supplied manuals to understand the integration and setup.
If you do not understand (this can be a tricky integration), then I suggest you engage with a company that has performed this integration before - there is also information surrounding the integration available in other discussions.

Cheers
Carl

http://www.missingpiecessoftware.com/
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2. Re: How to connect Remedy Gateway to the Remedy Application?

Vikas Mishra Jul 31, 2012 3:36 PM (in response to Carl Wilson)

hi Carl,

Please let me know if there is any Document related to integration of Remedy Gateway and remedy Application
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3. Re: How to connect Remedy Gateway to the Remedy Application?

David J. Easter Jul 31, 2012 4:03 PM (in response to Vikas Mishra)

Googling "ibm tivoli netcool omnibus gateway for remedy ars" looks like it brings back some links to documentation. Such documentation would come from IBM, not BMC.

Thanks,
-----------------
David J. Easter
Product Line Manager, AR System
BSM & Atrium Solutions Mgmt
BMC Software, Inc.
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Jive