2 Replies Latest reply: Jul 25, 2012 2:18 PM by Anne Brock Branched from an earlier discussion. RSS

    Re: Integration with CTI (Computer Telephony)

    Marco NameToUpdate

      I would like to know if RemedyForce could be integrated with Cisco UC telephony solutions.

       

      Basically when the user phone the service desk, the ticket should be created automatically. Do you know if this is possible ?

       

      Thanks

      Regards,

       

      Message was edited by: David J. Easter and moved to RemedyForce forum