5 Replies Latest reply: Jul 23, 2012 3:43 PM by Mohit Pandit RSS

Alert test parameter

Krishna NameToUpdate

I triggered a test warn alert on an agent.But the alert didnt get auto-closed.

 

Rather,I can see a warning on the alert test parameter in event management KM (gauge value shows 40)

 

What is this mean..?

 

Thanks in advance.

  • 1. Alert test parameter
    Mohit Pandit

    Hi Krishna,

     

    First try doing a refresh parameter.

    If that does't help, Can you try to first unload Event Management KM; restart PatrolAgent and then try realoading EMKM list(EVENT_MANAGEMENT.kml)?

     

    Also, do you see that WARN event/alert under 'Notified Events' parameter?

     

    Thank you,

    Mohit

  • 2. Alert test parameter
    Krishna NameToUpdate

    Thanks Mohit, "Notified events" parm. was in offline state..But what would be the reason for this issue (alert test-warning state)

  • 3. Alert test parameter
    Mohit Pandit

    Try generating a test WARN and ALERT and then see, if “Notifiedevents” comes online.

    Did you get a chance to try unloading and re-loading EM KM ?

     

    Thanks,

    Mohit

  • 4. Alert test parameter
    Krishna NameToUpdate

    Mohit,I generated a test warn alert...suddenly the alert test parm came back to OK state.(which was in warning before).But the notifiedevents dint come online...I did not try unloading the Event KMs..Two things i dint understand here..

     

    1.Why(normally) alert test parm. went ot warning state...?

     

    2.Why it came back to ok when i generated a test alert ?

     

    Thanks in advance

  • 5. Alert test parameter
    Mohit Pandit

    Generally when you generate a test Warn or Alarm, it changes the parameter value and bring it back to 0.

    Ideally it should have value 0 all the time, but in your case somehow it got stuck as value 40.

    After regenerating the event/Warn, it started working normal.

     

    Thanks,

    Mohit