4 Replies Latest reply on Jul 23, 2012 1:54 AM by Jayesh Panchal

    SLA migration for HPD tickets

    Jayesh Panchal
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      Hi ,

       

      1. We are working on upgrade project, upgrading remedy server 7.0.01 (server name 23) to 7.6.04 server

      2. We have already migrated all Incident tickets and change tickets, but their respective attached SLA not been migrated yet

      3. Would require the name of the forms related to SLA, where I can import/ migrate the existing SLA from 7.0.01 server and export in 7.0.04 server, so that all existing Incident & change tickets get attached to their respective SLA's.

      I have analysed and found that these may be the forms, but I am not sure whether there are any other forms as well,

       

       

      SLM:Measurement

      SLM:MeasurementChild

      SLM:EventSchedule

      SLM:SLACompliance

      SLM:SLAComplianceHistory

      SLM:MeasurementSVT

      SLM:ServiceTarget

      Regards,

      Jayesh