1 Reply Latest reply: Jul 19, 2012 11:46 AM by Virginia Leandro RSS

Unable to see "Uninstall" button on remedyforce

Miroslava Viveros

hello all!

 

We have found some issues on the Remedyforce install and we would like to reinstall, but the "Uninstall" button is not available. Does anyone have any ideas on how to uninstall without the Uninstall button?

 

Thnxs in advance!

  • 1. Unable to see "Uninstall" button on remedyforce
    Virginia Leandro

    It sounds like you purchased BMC Remedyforce from Salesforce.  Do you have a Salesforce Account Manager that you worked with to purchase BMC Remedyforce?  If so, you'll need to contact them first.  They will need to complete some paperwork on their side to effectively "cancel" the order.  This would then allow the "Uninstall" link to show up so you can uninstall the product and then reinstall.

     

    Please let us know how we can help!

     

    Virginia Leandro

    BMC Software