This maybe a network or permisison issue.
Can you ping the server1.example.com by FQDN and IP?
Can you telnet at 9840?
if the above is working fine, then check the users.local/users/exports file. You should have permissions for BLAdmin
Start with exports file- *rw, user= Administration
System:System rw,map=Administrator (if the fileserver and appserver are same)
What port is your appserver running on? See if the appsvc.exe is in the task manager. Try to telnet 9841 and then from your console create a new profile and connect on the port where appserver is running.
what is the in the appserver log ? can you attach that?
I checked the logs and see some permission error to access the file server , so fixed the permission and all working now.
Thanks for yoru help.