1 of 1 people found this helpful
All sessions are stored in the CM_SESSIONS table in the database. Unfortunately this lists all the sessions (including sessions from the Service Management Service) and there is no way to distinguish if a session is "in use" or not.
If you remove the line specific to the user's session then that will clear up the license and allow another to use it.
Always be careful when doing things directly in the database as it might cause you more harm then it does you any good.
Thanks for your help.
That's a rather dangerous way to do something that is already built into Track-it.
Pedro, just log into a session on the server where Track-it is installed. Press F9 for the admin console and go to Lookup Tables, Administration, Technicians. Double click the technician in question and uncheck the Locked checkbox under Account Status at the bottom. This will forcefully log out the technician. Keep in mind, this only works on the server where Track-it is installed.
Interesting, never knew that it actually works that way.