2 Replies Latest reply on Jul 9, 2012 5:07 PM by Nick NameToUpdate

    Accessing the ITSM universe  using the Web-I Rich Client



      Is it possible to access/design reports on the "ITSM Gold" universe using the Web Intelligence Rich Client. I'm able to access the universe using Infoview. But when I try to use the Rich Client, it stays on the "Please wait while you are authenticated" screen and freezes up.


      I wasn't sure if there was a setting that would need to be enabled in order for users to be able to build reports using the Rich Client as opposed to Infoview?