6 Replies Latest reply: Jun 28, 2012 8:44 AM by Pavel Prokoshev RSS

    BOXI integration Mid-Tier 7604sp3

    Pavel Prokoshev

      Well, I've read a lot of info about that integration and view a lot of topics here.

      But my integration is not working now.

       

      The error message appears very often (i set a lot of setting but it was not successfull)

      Error during processing : Servlet execution threw an exception

        • 1. BOXI integration Mid-Tier 7604sp3
          John Baker

          What are you trying to do? What do you find in the Tomcat stdout logs?

          • 2. BOXI integration Mid-Tier 7604sp3
            Pavel Prokoshev

            I want to open Incident report in Mid-Tier through integration witn BOXI.

            The page is loading with report data and finally error message appears.

            The log of stdout with (Mid-Tier-Tomcat):

            (Http11BaseProtocol.java:665)

            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

            at java.lang.Thread.run(Unknown Source)

            - Servlet.service() for servlet BOReportServlet threw exception

            java.lang.ClassNotFoundException: com.crystaldecisions.celib.properties.c

            at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)

            at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1232)

            at com.crystaldecisions.sdk.plugin.desktop.report.internal.ReportFactory.makePlugin(Unknown Source)

            at com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInterface(PluginMgr.java:291)

            at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.add(InfoObjects.java:550)

            at com.remedy.arsys.bo.BOReportServlet.publishReport(Unknown Source)

            at com.remedy.arsys.bo.BOReportServlet.getReportObject(Unknown Source)

            at com.remedy.arsys.bo.BOReportServlet.openManagedReport(Unknown Source)

            at com.remedy.arsys.bo.BOReportServlet.createReportClientDocument(Unknown Source)

            at com.remedy.arsys.bo.BOReportServlet.getReportClientDocument(Unknown Source)

            at com.remedy.arsys.bo.BOReportServlet.doRequest(Unknown Source)

            at com.remedy.arsys.bo.BOReportServlet.postInternal(Unknown Source)

            at com.remedy.arsys.bo.BOReportServlet.doPost(Unknown Source)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:679)

            at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:461)

            at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:399)

            at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)

            at com.remedy.arsys.reporting.url.URLReport.run(Unknown Source)

            at com.remedy.arsys.reporting.ReportFactory.processRequest(Unknown Source)

            at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source)

            at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source)

            at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source)

            at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)

            at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

            at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:679)

            at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:461)

            at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:399)

            at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)

            at com.remedy.arsys.stubs.ReportServlet.doRequest(Unknown Source)

            at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)

            at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)

            at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

            at java.lang.Thread.run(Unknown Source)

            ConfigServlet /arsys/servlet/ReportConfigServlet?action=Report&type=combined

            ConfigServlet /arsys/servlet/ConfigServlet?action=logon

            Disposing Report Data...

            Disposing Report Data...

            • 3. BOXI integration Mid-Tier 7604sp3
              John Baker

              Well that says it's missing a class:

               

              java.lang.ClassNotFoundException: com.crystaldecisions.celib.properties.c

              at

               

              So it looks like you're missing a jar file that contains the class, and hence the installation is broken.

               

              Jim Wilso, the BMC support guy, may have a better insight as I believe he's a reporting guru.

              • 4. BOXI integration Mid-Tier 7604sp3
                Pavel Prokoshev

                Thanks John,

                I've trying to install a new copy of BOXI then try again.

                • 5. BOXI integration Mid-Tier 7604sp3
                  Pavel Prokoshev

                  Well, I've done reinstall procedure. Same error.

                  My colleagues tested on other system everything is working well.

                  • 6. BOXI integration Mid-Tier 7604sp3
                    Pavel Prokoshev

                    Well Good news, problem partly resolved

                    But now is generated rpt files couldnt be opened by BOXI

                     

                    The error message appears:

                    Failed to open the connection. Failed to open the connection. HPD5fDetail {1F67C5C9-02A9-4CB1-8B47-58676E7E714D}.rpt

                    Could someone know what is that ?