6 Replies Latest reply on Apr 29, 2013 1:45 AM by Ramanathan NameToUpdate

    Unable to create Service Request using HPD:IncidentInterface_Create

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      Hi,

       

      I am able to create incident ticket using the form 'HPD:IncidentInterface_Create'.

       

      If the incident ticket is created using Incident form, it creates REQxxxxxxxxxxxx ticket for that incident. (we can see it from Left Pane of Incident form  - Advanced Functions >> View Service Request).

       

      On HPD:IncidentInterface_Create form, there is a field 'Create Request' (Yes/No?). Though I select it as Yes, it is not creating REQxxxxxxxxxxxx ticket.

      Can anybody tell me what parameters I need to pass in HPD:IncidentInterface_Create for generating service request for the incident ticket?

       

      After successful testing, I can pass these parameters in Web Service as well.

       

      AR Server  - 7.5 patch 004

      ITSM application - 7.6.00 patch 001

      SRM is integrated with Incident Management.

       

      Thanks in Advance!

       

      Regards,

      Anirudha D