3 Replies Latest reply on Jun 22, 2012 1:35 PM by Jorge Xifra

    HOW TO INTEGRATE BEM WITH HP SERVICE MANAGER 7?

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      We have bem version 7.3.01.

        • 1. HOW TO INTEGRATE BEM WITH HP SERVICE MANAGER 7?
          Jorge Xifra

          There is module called "Seamless Technologies Event Integration for BMC ProactiveNet Performance Management and HP Service Manager".

          Here a copy&paste from the brochure.  Not sure if support also BEM, but I guess it should

           

          Through this integration, alerts from BMC ProactiveNet Performance Management are automatically

          generated as tickets in HP Service Manager enabling joint BMC Software and HP customers to better

          manage and understand how BMC ProactiveNet Performance Management events affect the business.

          The integration translates the alert into an interpretable HP Service Manager entry and then creates a ticket

          in the Service Manager database. With this integration you can:

          » Filter alerts in BMC ProactiveNet Performance Management, allowing only alerts of interest to be

          forwarded to HP Service Manager

          » Configure mappings between BMC ProactiveNet Performance Management and HP Service

          Manager Incident forms for selected fields

          » Automatically create and route rich help-desk tickets to the appropriate support person responsible for

          incident and problem resolution

          Seamless Technologies Event Integration for BMC ProactiveNet Management and HP Service Manager

          connector uses the Web Services API to create the integration between the BMC and HP products.

          Customers can use HP Service Manager as the ticketing system to view and manage all of the necessary

          alerts being reported from BMC ProactiveNet Management.

          • 2. HOW TO INTEGRATE BEM WITH HP SERVICE MANAGER 7?

            Hi Jorge,

            Thanks for your inputs.

            Can you please share any document regarding BPPM-SM7 integration?