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Unable to create Problem Investigation using Problem management Console

Sree Priya

Hi ,

 

I'm trying to create new problem investigation through problem management console . i have opened Problem Management console in Search form and there i selected create option to create the problem.

 

 

It asked me to choose options like Problem Investigation and Known Error etc., i chose problem investigation but it is throwing message like

"You should have supported staff member for problem master / problem submitter etc.." . Could you please let me know what need to give as i have all permissions related to problem investigation in the user which im using.

 

Im seeing this error

 

"You must be a Support Staffmember of the Problem Master, Problem User, or Problem Submitter permissiongroups to perform this action.  Ask youradministrator to review  yourpermissions. (ARERR 1630100)"

 

Any one can please answer this

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