Create two web services,
1. Gelist Op
2. Create Op
Getlist Op : You can publish a remedy ws with Getlist op, this can be used by your third party to get the Operation Category value from remedy and populate your third party database/application.
Otherwise, consume third party webservice to forward the operation category values everytime a category is created.
Create Op : To create an incident record.
Thanks for the information.
I have created the Create OP for creating the incident record.
Do you have sample web service which will populate multiple values from single drop down field in GetList operation?
It will help me to design such web service as per requirements.
I have created the Web Service with GETLIST op on 'CFG:Service Catalog' form. This form contains fields like Categorization Tier 1, Tier 2 & Tier 3.
It is not populating values in web service.
Categorization Tier fields are not drop down fields. Those are character fields to which Menu is attached.
Can anybody help me how can I populate Categorization values through web service in 3rd party form in drop down manner.