6 Replies Latest reply on Sep 15, 2020 3:28 PM by Amit Sambyal

    Filter : HPD:HII:DeleteInterfaceRecord_500

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      Dear all,

       

      Filter : HPD:HII:DeleteInterfaceRecord_500   runs wirh RUN IF : 'TR.z1D_Action' = "DELETE"

      I didn't find  when this TR.z1D_Action is setting to DELETE.

       

      Because, records are not getting deleted from HPD:IncidentInterface_Create & CHG:ChangeInterface_Create.

       

      Please help.

       

      Thanks & regards

        • 1. Filter : HPD:HII:DeleteInterfaceRecord_500

          Hi Ravindra,

           

          Please check the filter "INT:FNDHPD:CLN:DelIncidentInterface_525" where the z1D_Action is setting to 'DELETE'

           

          Regards,

          US

          • 2. Filter : HPD:HII:DeleteInterfaceRecord_500
            Ashwanth Padmanabhan

            use 'Relationship' feature of dev studio to figure out the related Workflows on a Field thats pretty easy to determine the relations during design time itself instead of going for run time logs..

             

            if not enabled enable it under server information

            • 3. Filter : HPD:HII:DeleteInterfaceRecord_500

              Thanks all for the information.

               

              I checked. No changes in workflow recently.

              But the records in PD:IncidentInterface_Create & CHG:ChangeInterface_Create.are not getting deleted. Why?

               

              Thanks & regards

              • 4. Filter : HPD:HII:DeleteInterfaceRecord_500

                My Understaning:

                All records will get deleted after 1 day.

                • 5. Filter : HPD:HII:DeleteInterfaceRecord_500
                  Carl Wilson

                  Hi,

                  this is only true for requests that have been generated within the ITSM system.  For manual creation or third party integrations into the Interface_Create, the workflow is not triggered and you would need to create your own to perform the cleanup.

                   

                  Cheers

                  Carl

                   

                  http://www.missingpiecessoftware.com/

                  • 6. Re: Filter : HPD:HII:DeleteInterfaceRecord_500
                    Amit Sambyal

                    Hi Everyone,

                     

                    I tried every possible thing mentioned in this thread but no luck,do anyone has more suggestions/things which we can so that it might work in our favour

                     

                    the error  observed in esclalation is

                    cat ESC_2_Sep_38.log* | grep -i "SYS:CLN:TA@00:05-StartCleanUp"

                    <ESCL> <TID: 0000028880> <RPC ID: 0000271650> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR (Pool 1)                        > <Overlay-Group: 1         > /* Wed Sep 16 2020 00:05:38.5360 */ Checking "SYS:CLN:TA@00:05-StartCleanUp (Overlay Group 0)" (enabled) : ready to fire now on "SYS:Application CleanUp"

                    <ESCL> <TID: 0000028880> <RPC ID: 0000271650> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR (Pool 1)                        > <Overlay-Group: 1         > /* Wed Sep 16 2020 00:35:18.7920 */ Error while performing escalation action SYS:CLN:TA@00:05-StartCleanUp (Overlay Group 0) on form SYS:Application CleanUp for entry CLN000000000151

                    <ESCL> <TID: 0000028880> <RPC ID: 0000271650> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR (Pool 1)                        > <Overlay-Group: 1         > /* Wed Sep 16 2020 00:35:19.3970 */ "SYS:CLN:TA@00:05-StartCleanUp (Overlay Group 0)" completed : on "SYS:Application CleanUp" (Elapsed time: 1780.861 seconds)

                    <ESCL> <TID: 0000028880> <RPC ID: 0000000000> <Queue: Escalation> <Client-RPC: 390603   > <USER: AR_ESCALATOR (Pool 1)                        > <Overlay-Group: 1         > /* Wed Sep 16 2020 00:35:19.3980 */ Checking "SYS:CLN:TA@00:05-StartCleanUp" (enabled) : going to fire in 84580 seconds on "SYS:Application CleanUp"

                     

                    and

                    .