6 Replies Latest reply on Jun 14, 2012 11:13 AM by Don Cholish

    Need to hide fields from Report View

      I am creating some templates that have some information that is being pulled from another ticket in another workspace. Only certain fields are viewable while others are set to hidden. When I pull up the ticket in Report view it shows the hidden fields that are not to be seen by the agens.  How can I set these to not show up? It is related to employee confidential info. Thanks.