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1. Service action in Active link & Filter
Sanket Band Jul 10, 2012 3:35 AM (in response to Jagadish Patil)Active links and filters—The Service action uses the input field mapping along
with an optional database request ID to provide output data to the current
transaction for use in further processing. In this case, no changes are required to
the database
For escalations - service action does set values in database if output data is provided
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2. Re: Service action in Active link & Filter
Ashwanth Padmanabhan Aug 7, 2012 3:58 AM (in response to Jagadish Patil)do some search in the community you may find some threads already regarding your query
https://communities.bmc.com/communities/message/244233#244233
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3. Re: Service action in Active link & Filter
Rudy Stubler Aug 7, 2012 3:59 AM (in response to Ashwanth Padmanabhan)I am out of the office and will return on August 13th.