Active links and filters—The Service action uses the input field mapping along

with an optional database request ID to provide output data to the current

transaction for use in further processing. In this case, no changes are required to

the database

For escalations - service action does set values in database if output data is provided

do some search in the community you may find some threads already regarding your query

https://communities.bmc.com/communities/message/244233#244233

I am out of the office and will return on August 13th.