8 Replies Latest reply on May 22, 2012 2:18 AM by Prabhat Handoo

    not allowing to add any server

      I am facing a trouble whenever i am trying to add any server to my bbsa . it's not allowing me to browse for any server except my local one.

      any idea??

        • 1. Re: not allowing to add any server
          Bill Robinson

          What role are you doing this as?

          Does that role have permission to add servers?

          Do you have other servers registered already that you cannot browse?

          Can you include a screenshot of any errors or what you are trying to do?

          What ‘local server’ are you referring to ?  the appserver?

          • 2. not allowing to add any server

            You are getting the error " no authorization to access host"

             

            This means you haven't done the user mapping on the target server. From a Kb,

             

            "No authorization to access host"
            Probably the most common error, this is caused by a mismatch in the ACLs on the remote host and the credentials you are using to connect to the remote host. The files you will want to verify are the users or users.local files on the target, although the exports file may cause the error also. Generally, commenting the 'nouser' entry will temporarily solve this, but is not recommended. Refer to the rscd.log in the agent install directory of the remote host to validate the user trying to establish the connection vs. the entries listed in the ACLs on that server.

             

            What is the user via which you are adding the server over the console. Does this user have administrator privledges on the target server in the users.local/users/exports file?

            • 3. not allowing to add any server

              hi,

              I am logged in as BLAdmin. And there are some servers which are added previously but now allowing to browse.

              I have tried to add one server which is in virtual of my pc,and acting as a file server also. only that one is working.but no othere server.

              attaching the screen shot also. this error message is coming at time of adding server.

              error.jpg

              • 4. not allowing to add any server

                Have you done the mapping for the BLAdmin user on the target server? Can you paste the contents of the users, users.local and exports from a problematic target machine. Check the same on the file server, it will have the mapping

                 

                BLAdmins: BLAdmin

                rw, user = Administrator/root

                • 5. not allowing to add any server

                  trying to add as a BLAdmin. And here is the log file of the rscd.log

                   

                   

                  05/21/12 17:30:10.833 INFO     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): FIPS Enabled

                  05/21/12 17:30:10.927 INFO     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: **** RSCD started (app) ****

                  05/21/12 17:30:11.208 INFO     rscd -  WIN-OA43324ZI95 744 SYSTEM (Not_available): (Not_available): User Privilege Mapping enabled.

                  05/21/12 17:30:11.223 INFO     rscd -  WIN-OA43324ZI95 744 SYSTEM (Not_available): (Not_available): The following local user will be used by the agent for user privilege mapping: BladeLogicRSCD

                  05/21/12 17:30:54.279 INFO     rscd -  WIN-OA43324ZI95 3348 SYSTEM (Not_available): (Not_available): FIPS already enabled

                  05/21/12 17:30:56.650 INFO1    rscd -  172.38.3.22 3348 BladeLogicRSCD@WIN-OA43324ZI95->Administrator@WIN-OA43324ZI95:PrivilegeMapped (BLAdmins:BLAdmin): CM: > [Client] Retrieving property values

                  05/21/12 17:30:56.650 INFO     rscd -  WIN-OA43324ZI95 3348 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:30:57.930 INFO     rscd -  WIN-OA43324ZI95 3348 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:30:57.930 INFO     rscd -  WIN-OA43324ZI95 3348 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:30:57.992 INFO     rscd -  WIN-OA43324ZI95 696 SYSTEM (Not_available): (Not_available): Registering DDA plugin

                  05/21/12 17:30:58.008 INFO     rscd -  WIN-OA43324ZI95 696 SYSTEM (Not_available): (Not_available): Registered DDA plugin

                  05/21/12 17:30:59.474 INFO1    rscd -  172.38.3.22 2264 BladeLogicRSCD@WIN-OA43324ZI95->Administrator@WIN-OA43324ZI95:PrivilegeMapped (BLAdmins:BLAdmin): CM: > [Client] Retrieving property values

                  05/21/12 17:30:59.505 INFO     rscd -  WIN-OA43324ZI95 2264 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:30:59.708 INFO     rscd -  WIN-OA43324ZI95 2264 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:30:59.708 INFO     rscd -  WIN-OA43324ZI95 2264 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:31:08.116 INFO     rscd -  WIN-OA43324ZI95 2312 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:31:26.181 INFO1    rscd -  172.38.3.22 3956 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Client] Retrieving the root filesystem

                  05/21/12 17:40:11.527 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 17:42:14.892 INFO     rscd -  WIN-OA43324ZI95 2680 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:42:15.048 INFO     rscd -  WIN-OA43324ZI95 3952 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:42:15.219 INFO     rscd -  WIN-OA43324ZI95 2820 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:42:15.391 INFO     rscd -  WIN-OA43324ZI95 3204 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:26.932 INFO     rscd -  WIN-OA43324ZI95 2644 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:27.088 INFO     rscd -  WIN-OA43324ZI95 3552 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:27.213 INFO     rscd -  WIN-OA43324ZI95 1152 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:27.354 INFO     rscd -  WIN-OA43324ZI95 1628 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:27.478 INFO     rscd -  WIN-OA43324ZI95 2080 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:27.588 INFO     rscd -  WIN-OA43324ZI95 4060 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:27.697 INFO     rscd -  WIN-OA43324ZI95 3984 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:27.790 INFO     rscd -  WIN-OA43324ZI95 1652 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:30.817 INFO     rscd -  WIN-OA43324ZI95 3400 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:30.942 INFO     rscd -  WIN-OA43324ZI95 3144 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:31.051 INFO     rscd -  WIN-OA43324ZI95 3264 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:31.160 INFO     rscd -  WIN-OA43324ZI95 2632 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:45.684 INFO1    rscd -  172.38.3.22 3888 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Patch-Metadata-Updator] Deleting //172.38.3.23/C/helper server/test.tmpl

                  05/21/12 17:43:45.746 INFO     rscd -  WIN-OA43324ZI95 3888 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:45.762 INFO1    rscd -  172.38.3.22 3120 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Patch-Metadata-Updator] Deleting //172.38.3.23/c/storage//patch/catalog/catalog_2000022/.usable

                  05/21/12 17:43:45.793 INFO     rscd -  WIN-OA43324ZI95 3888 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:47.587 INFO     rscd -  WIN-OA43324ZI95 3888 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:43:47.634 INFO     rscd -  WIN-OA43324ZI95 3888 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 17:50:11.659 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 17:55:12.037 INFO1    rscd -  172.38.3.22 3888 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Patch-Metadata-Updator] Deleting //172.38.3.23/C/helper server/temp_1674_-518283776//hfnetchk6b-decrypted.xml

                  05/21/12 17:55:12.037 INFO1    rscd -  172.38.3.22 3888 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Patch-Metadata-Updator] Deleting //172.38.3.23/C/helper server/temp_1674_-518283776//pd5-decrypted.xml

                  05/21/12 17:55:12.052 INFO1    rscd -  172.38.3.22 3888 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Patch-Metadata-Updator] Deleting //172.38.3.23/C/helper server/temp_1674_-518283776/ConvertXML.exe

                  05/21/12 17:59:40.045 INFO1    rscd -  172.38.3.22 3888 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Patch-Metadata-Updator] Deleting //172.38.3.23/C/helper server/temp_1674_-518283776

                  05/21/12 18:00:11.666 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 18:06:50.839 INFO1    rscd -  172.38.3.22 4000 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [CatalogUpdate] Deleting //172.38.3.23/C/storage/payload_repository/win_catalog_2000022_68

                  05/21/12 18:08:45.171 INFO     rscd -  WIN-OA43324ZI95 2460 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:08:45.234 INFO     rscd -  WIN-OA43324ZI95 3184 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:08:45.296 INFO     rscd -  WIN-OA43324ZI95 2856 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:08:45.343 INFO     rscd -  WIN-OA43324ZI95 3408 Administrator (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:10:11.673 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 18:19:05.302 INFO1    rscd -  172.38.3.22 2332 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Post-Analysis] Deleting //172.38.3.23/C/Program Files/BMC Software/BladeLogic/RSCD//tmp/WindowsCatalog_70_103_172.38.3.23

                  05/21/12 18:20:11.680 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 18:26:05.894 ERROR    rscd -  WIN-OA43324ZI95 472 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::logonPassword:LsaLogonUser() ; Error Message: Logon failure: unknown user name or bad password. ; Auxiliary Error Message: Administrator@WIN-OA43324ZI95

                  05/21/12 18:26:05.894 WARN     rscd -  172.38.11.22 472 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user

                  05/21/12 18:26:07.298 ERROR    rscd -  WIN-OA43324ZI95 2180 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::logonPassword:LsaLogonUser() ; Error Message: Logon failure: unknown user name or bad password. ; Auxiliary Error Message: Administrator@WIN-OA43324ZI95

                  05/21/12 18:26:07.298 WARN     rscd -  172.38.11.22 2180 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user

                  05/21/12 18:26:07.345 ERROR    rscd -  WIN-OA43324ZI95 3856 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::logonPassword:LsaLogonUser() ; Error Message: Logon failure: unknown user name or bad password. ; Auxiliary Error Message: Administrator@WIN-OA43324ZI95

                  05/21/12 18:26:07.345 WARN     rscd -  172.38.11.22 3856 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user

                  05/21/12 18:30:05.043 INFO1    rscd -  172.38.3.22 1152 Administrator@WIN-OA43324ZI95:PasswordLogon (BLAdmins:BLAdmin): CM: > [Post-Analysis] Deleting //172.38.3.23/C/Program Files/BMC Software/BladeLogic/RSCD//tmp/WindowsCatalog_70_149_172.38.3.23

                  05/21/12 18:30:06.572 INFO     rscd -  172.38.11.22 3240 BladeLogicRSCD@WIN-OA43324ZI95->Anonymous:PrivilegeMapped (Administrator): agentinfo: agentinfo 172.38.3.23

                  05/21/12 18:30:06.572 INFO     rscd -  WIN-OA43324ZI95 3240 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:30:11.689 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 18:30:39.394 INFO1    rscd -  172.38.11.22 3596 BladeLogicRSCD@WIN-OA43324ZI95->Anonymous:PrivilegeMapped (BLAdmins:BLAdmin): CM: > [Client] Retrieving property values

                  05/21/12 18:30:39.394 INFO     rscd -  WIN-OA43324ZI95 3596 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:30:40.564 INFO     rscd -  WIN-OA43324ZI95 3596 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:30:40.564 INFO     rscd -  WIN-OA43324ZI95 3596 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:30:42.530 INFO1    rscd -  172.38.11.22 2768 BladeLogicRSCD@WIN-OA43324ZI95->Anonymous:PrivilegeMapped (BLAdmins:BLAdmin): CM: > [Client] Retrieving property values

                  05/21/12 18:30:42.530 INFO     rscd -  WIN-OA43324ZI95 2768 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:30:42.686 INFO     rscd -  WIN-OA43324ZI95 2768 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:30:42.686 INFO     rscd -  WIN-OA43324ZI95 2768 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 18:30:43.903 ERROR    rscd -  WIN-OA43324ZI95 3480 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::logonPassword:LsaLogonUser() ; Error Message: Logon failure: unknown user name or bad password. ; Auxiliary Error Message: Administrator@WIN-OA43324ZI95

                  05/21/12 18:30:43.903 WARN     rscd -  172.38.11.22 3480 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user

                  05/21/12 18:32:21.325 ERROR    rscd -  WIN-OA43324ZI95 2728 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::logonPassword:LsaLogonUser() ; Error Message: Logon failure: unknown user name or bad password. ; Auxiliary Error Message: Administrator@WIN-OA43324ZI95

                  05/21/12 18:32:21.325 WARN     rscd -  172.38.11.22 2728 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user

                  05/21/12 18:32:23.243 ERROR    rscd -  WIN-OA43324ZI95 3832 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::logonPassword:LsaLogonUser() ; Error Message: Logon failure: unknown user name or bad password. ; Auxiliary Error Message: Administrator@WIN-OA43324ZI95

                  05/21/12 18:32:23.243 WARN     rscd -  172.38.11.22 3832 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user

                  05/21/12 18:32:23.290 ERROR    rscd -  WIN-OA43324ZI95 2348 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::logonPassword:LsaLogonUser() ; Error Message: Logon failure: unknown user name or bad password. ; Auxiliary Error Message: Administrator@WIN-OA43324ZI95

                  05/21/12 18:32:23.290 WARN     rscd -  172.38.11.22 2348 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user

                  05/21/12 18:40:11.696 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 18:50:11.703 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 19:00:11.710 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 19:10:11.717 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 19:19:04.816 INFO1    rscd -  172.38.3.110 1224 BladeLogicRSCD@WIN-OA43324ZI95->Anonymous:PrivilegeMapped (BLAdmins:BLAdmin): CM: > [Client] Retrieving '/C/Windows/Microsoft.NET'

                  05/21/12 19:19:04.816 INFO     rscd -  WIN-OA43324ZI95 1224 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                  05/21/12 19:20:11.725 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 19:30:17.207 WARN     rscd -  WIN-OA43324ZI95 2344 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                  05/21/12 19:31:13.430 WARN     rscd -  WIN-OA43324ZI95 2344 Unidentified user[return code 1115]. (Not_available): (Not_available): Main: Wait object 0 listener came down hard.

                  • 6. not allowing to add any server

                    The line "05/21/12 17:43:26.932 INFO     rscd -  WIN-OA43324ZI95 2644 Administrator (Not_available): (Not_available): The operation completed successfully. " Means that there is no mapping done.

                     

                    What is in the users,users.local and exports file of this target server?

                     

                    You will have to add rw, user = Administrator ( root for unix) in the users.local file on the target machine. Compare these with the ones on fileserver.

                     

                    This is failing because you haven't mapped the BLAdmin account to the local administrator user on the target machine.

                    1 of 1 people found this helpful
                    • 7. not allowing to add any server

                      content of the user file:

                      #

                      #  Copyright (c) 2001-2012 BladeLogic, Inc.

                      #       -- All Rights Reserved --

                      #

                      # This file contains a list of user permission overrides. The permissions

                      # defined in this file will override any associated permissions defined in the

                      # "exports" file.

                      #

                      # Please read the BMCBladeLogicAdministration.pdf or "users" man page for details

                      # on how to use this file.

                      #

                       

                       

                      users.local:

                      #

                      #  Copyright (c) 2001-2012 BladeLogic, Inc.

                      #       -- All Rights Reserved --

                      #

                      # This file contains a list of user permission overrides. The permissions

                      # defined in this file will override any associated permissions defined in the

                      # "exports" or "users" file.

                      #

                      # Please read the BMCBladeLogicAdministration.pdf for details on how to use this

                      # file.

                      #

                       

                       

                      BLAdmins:* rw,map=Administrator

                       

                       

                      export file:

                       

                      #

                      #  Copyright (c) 2001-2012 BladeLogic, Inc.

                       

                      #       -- All Rights Reserved --

                      #

                       

                      #  This file is read by the "rscd" to determine permissions for the given host.

                      #

                       

                      # Please read the BMCBladeLogicAdministration.pdf or "exports" man page for details

                       

                      # on how to use this file.

                       

                       

                       

                      *   rw

                      • 8. not allowing to add any server

                        The mapping looks fine to me. A couple of questions:

                         

                        - Is the Administrator account on the target machine renamed? If yes, then in the users.local, you should have that user mentioned for the role mapping

                        - Is the role also named as BLAdmins and not changed?

                        - What do you see in the users.local of the fileserver? is that somehow different?

                         

                        Check if the Administrator account on the target has been changed. If it has not been, then go in the user accounts of the target machine and delete the BladeLogcic RSCD user. Restart the RSCD service. The account will be recreated.

                         

                        Also, what is the version of the agent you are using. Show an o/p of agentinfo <IP Address>

                         

                        -Prabhat

                        1 of 1 people found this helpful