11 Replies Latest reply: Jun 6, 2012 12:38 PM by Christine Bregar

Analytics- - installing

Christine Bregar May 18, 2012 3:23 PM

What is the best documentation to follow to install Analytics to an existing ITSM? Also, the productsheet wasn't clear, will we nee do have Crystal Server and/or Business Objects separately or are they part of the ITSM product.

We recently switched licensing; now have Analytic Licesnes and need install prodcut.

Thanks,

1. Analytics- - installing

Vinay Pedamkar May 21, 2012 6:18 AM (in response to Christine Bregar)

Hi,

Refer to below links, may help you :

https://communities.bmc.com/communities/message/71708#71708
https://communities.bmc.com/communities/thread/43237
https://communities.bmc.com/communities/docs/DOC-2751

Regards,
Vinay
Vyom Labs Pvt. Ltd.
Expert BMC BSM Services ||Remedy ARS, ITSM, Blade Logic, CLM, BPPM, Control-M
Email: info@vyomlabs.com|| Web Site: www.vyomlabs.com
Follow Vyom Labs http://twitter.com/#!/vyomlabs|| http://www.linkedin.com/company/vyom-labs
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2. Re: Analytics- - installing

Christine Bregar May 21, 2012 8:00 AM (in response to Vinay Pedamkar)

Thanks - - - - am having issues opening these links. Get message, It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake

This morning is hectic. Will work through security issues this afternoon.

Best Regards,

Christine Bregar
TGSIF
cbregar@imf.org
ext: 34729
cell 703-674-7451
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3. Re: Analytics- - installing

Christine Bregar May 21, 2012 10:23 AM (in response to Vinay Pedamkar)

I get this message when trying to open the links, any ideas?

cid:image001.jpg@01CD3744.0E740240

Best Regards,

Christine Bregar
TGSIF
cbregar@imf.org
ext: 34729
cell 703-674-7451
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4. Re: Analytics- - installing

Christine Bregar May 29, 2012 1:36 PM (in response to Vinay Pedamkar)

Best Regards,

Christine Bregar
TGSIF
cbregar@imf.org
ext: 34729
cell 703-674-7451
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5. Re: Analytics- - installing

Christine Bregar May 29, 2012 1:41 PM (in response to Vinay Pedamkar)
Could someone kindly provide access or send me as attachments.

https://communities.bmc.com/communities/message/71708#71708
https://communities.bmc.com/communities/thread/43237
https://communities.bmc.com/communities/docs/DOC-2751

Get the following. Presume I am logged in as it has my name at the top.

cid:image001.jpg@01CD3DA9.08D0EE50

Best Regards,

Christine Bregar
TGSIF
cbregar@imf.org
ext: 34729
cell 703-674-7451
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6. Re: Analytics- - installing

Vinay Pedamkar May 29, 2012 11:33 PM (in response to Christine Bregar)

Please try now...

https://communities.bmc.com/communities/message/71708#71708
https://communities.bmc.com/communities/thread/43237
https://communities.bmc.com/communities/docs/DOC-2751

Regards,
Vinay
Vyom Labs Pvt. Ltd.
Expert BMC BSM Services ||Remedy ARS, ITSM, Blade Logic, CLM, BPPM, Control-M
Email: info@vyomlabs.com|| Web Site: www.vyomlabs.com
Follow Vyom Labs http://twitter.com/#!/vyomlabs|| http://www.linkedin.com/company/vyom-labs
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7. Re: Analytics- - installing

Christine Bregar May 30, 2012 7:44 AM (in response to Vinay Pedamkar)

Unfortunately, still can not open DOC-2751.

This is getting pretty ridiculous. Can you assure me that if my name appears in upper left of page that I am logged in?

Can you assure me that there is nothing wrong with my account to communities?

If nothing else, couldn’t you just send the doc in softcopy rather than a link?

Best Regards,

Christine Bregar
TGSIF
cbregar@imf.org
ext: 34729
cell 703-674-7451
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8. Analytics- - installing

Anirban Dutta Jun 6, 2012 7:56 AM (in response to Christine Bregar)

Hi christine,
Sorry for any delays here - I've moved this discussion over to the Analytics & Dashboards community where the experts are who can help you out.
The links (shared above) which you cant access are actually Partner resources and wont be available to you - sorry about the confusion here, Vinay did not realize while sharing.

Even other than those resources I'm sure there's enough answers in all the public forums.

regards,
Anirban
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9. Re: Analytics- - installing

Christine Bregar Jun 6, 2012 8:00 AM (in response to Anirban Dutta)

Thanks. Actually I have a simple question. Have licenses for AR Server, for ITSM, and for user Analytics. Do I need to buy / license Business Objects separately? Was a copy of BO included in our BMC installation?

Best Regards,

Christine Bregar
TGSIF
cbregar@imf.org
ext: 34729
cell 703-674-7451
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10. Re: Analytics- - installing

abrock Jun 6, 2012 12:04 PM (in response to Christine Bregar)

a copy of business objects is included when you purchase Analytics.
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11. Re: Analytics- - installing

Christine Bregar Jun 6, 2012 12:38 PM (in response to abrock)

Many thanks

Best Regards,

Christine Bregar
TGSIF
cbregar@imf.org
ext: 34729
cell 703-674-7451
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