7 Replies Latest reply: May 17, 2012 7:43 AM by Cris Coffey RSS

User profile information - how to refresh from Active Directory?

Peter Moore

We have imported our user information from AD.


Recently we have cleaned up a lot of descriptive information about staff, but the changes are not reflected in Trackit.


Is there a process we can use to update/refresh this information?


I assume deleting and re-importing would have an impact on existing work orders.


Also: Can we provide optional filters to the LDAP query to exclude users, contacts we don't want in Track-it?


Any help or suggestions woud be greatly appreciated.