I already have that but I got some problems installing it.....
I only need the documentation, no SRD, PDT or AOT. Only the documentation of how e.g "new employee" could look like.
this will depend on the requirements for the Service.
There is no "best practise" on any Service Request, every company will be different. BMC offers some sample SRD's as a starting point to building your Service Requests.
You can install the samples, then document the process by viewing the PDT and the steps involved. There is no documentation specific to this Service Request.
Ok, thanks Carl!