You'll need to first turn the tracking on. Using the Application Administration Console, go to the area where you can configure SLM Goal Types, select the "Incident Resolution Time" goal type, check the "Incident Estimated Usage Tracking" checkbox (upper right) and save it. The next incident you create will populate these fields.
Hope this helps,
Thanks for your time and help.
I did check the Goal types, but I dont see "Incident Estimated Usage Tracking" check box.
I went to Admin Console -> SLM->Configure Application Settings->Goal Types and selected the "Incident Resolution Time" goal type but I do not see the check box. All I see is Display Label, Goal Type, and Status.
Is this not in SLM 7.1? or may be fixed in later version