3 Replies Latest reply: May 11, 2012 3:28 PM by Chris McLane RSS

FEATURE REQUEST: Update Notification

Ryan Sicard

I don't think this is currently possible, if it is please forgive my post....

 

We have been encouraging our technicians to use the integrated e-mail to requester feature, however they grow furstrated when a customer actually responsed to one of our requests for additional information there is no notification that a response has been recieved.  Thus our techinicans revert back to sending e-mail, thus we loose the integrated ability to capture all communications in the work order (unless of course our techs manually cut/paste the e-mail communication into the WO).

 

Some visual notification would be great (i.e. color coded WO similar to Parent/Assignment WO's).