Are you able to do a tuner admin through the console. If yes, the do a tuner admin to the workstation, right click on the Inventory Service and select “Run with Args” and type the following:
If you are not able to do the tuner admin enable the following debug flags on workstation:
and run a scan.
With these options you will have an extensive set of logs.
After i turn on the debug flags,i find some thing like below in the logs:
#winscan: Error (C:\bulidsys\depot\ws\products\inventory\8.2.00.002\src\native\com\marimba\apps\inventory\win32\ApplicationUtil.cpp123):The specified image file did not contain a resource section: c:\windows\pchealth\helpctr\offlinecache\professional_32#0409\00000251.query
Is it the reason that tuner hanging?
The Inventory Service is encountering an error on scan.
Does the log show something like:
invtree is sent to: host
Scan report sent successfully
at the end of the scan, or it just truncates after displaying the winscan error.
No,the log truncates after displaying the winscan error,i have to stop the sanner on console at last.Is it necessary to comunicate with support?
Definitely you should communicate it with BMC Support. Meanwhile, I suppose you are using 8.2.00.002 version of Inventory Service.
Try upgrading it to some latest version (8.2.00.003), by publishing all except the .configurator segment from the Marimba Product Site http://products.marimba.com and check if the Inventory works fine with the latest version.
What young is pointing out is if you did not remove the workspace it might have corrupted due to tuner re-installation i suppose.
The best ever way to remove the tuner is to un-install the tuner silently using the uninstall string:
msiexec x <UnInstall String> /qn
The Uninstall String would look something like below:
OK,i will try to upgrade it to 8.2.00.003 and test the scanner service again.
Of course i remove the workspace too,but it's useless.
I used to uninstall the tuner by windows add/remove program service,so i don't know how to obtain the uninstall string,is it in the registry?
Search the regsitry by your tuner service name.
It would be some where here:
for 32 bit workstations, and here
for 64 bit workstations as a registry key.
I have tested all of what you said,but it still showed the same error message .
In that case, it is better to log a ticket with BMC Support...