1 Reply Latest reply: Apr 19, 2012 12:49 PM by Laurent Matheo RSS

When adding a CI from the core, it comes up to the proper form but in search mode

Deanna Rodriguez-Ellsworth

We are just starting to enter assets, only business services have been entered.

from the Atrium Core applications explorer console

I drag and drop a computer system icon

answer yes to convert the view to sandbox view

select the computer icon

select Edit from the menu

and the computer form comes up in search mode


it is supposed to come up in to a blank form so that I may enter the new asset information.


I follow the exact same steps on another remedy server and it works. 

We appear to have the same permissions on both servers

What to do??  What am I missing???