1 Reply Latest reply on Apr 19, 2012 12:49 PM by Laurent Matheo

    When adding a CI from the core, it comes up to the proper form but in search mode

      We are just starting to enter assets, only business services have been entered.

      from the Atrium Core applications explorer console

      I drag and drop a computer system icon

      answer yes to convert the view to sandbox view

      select the computer icon

      select Edit from the menu

      and the computer form comes up in search mode


      it is supposed to come up in to a blank form so that I may enter the new asset information.


      I follow the exact same steps on another remedy server and it works. 

      We appear to have the same permissions on both servers

      What to do??  What am I missing???