2 Replies Latest reply: Apr 19, 2012 9:44 AM by Anne Brock RSS

    merge 2 incidents

    Christian K

      Hi guys,

       

      not sure if I am in the right forum.

       

      Question:

       

      Can I merge 2 incidents?

       

      Example:

       

      I have a customer who opens a ticket in RemedyForce and sends nearly the same request again later. Can I merge these 2 incidents somehow?

       

      Thanks

       

      Christian