0 Replies Latest reply on Apr 19, 2012 12:48 AM by maliqi akbar

    OLA still miss even the incident ticket is pending.

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      Hi all,

       

      I have a problem, there is some ticket which OLA is missed even that the ticket status already changed to "Pending". It seems that "DownElapsedTime" in form "SLM:Measurement" filled by zero. Isn't that field should be filled if the ticket status changed to "Pending"? actually this problem happened intermitently, Did anyone ever meet same problem?

       

      My ARSystem version is 7.5. Thanks.

       

      Regards,

       

      Maliq