0 Replies Latest reply: Apr 14, 2012 1:04 PM by Raúl Flores RSS

    Include the field "Expiration Date SLM" in the table "Assigned Work" of the Management Incident Console.

    Raúl Flores

      Hy mates!!

       

      I need to know the best way to include the field "Expiration Date SLM" in the table "Assigned Work" of the Management Incident Console.

       

      I have thought two to do it:

       

      - Build a new field in HelpDesk Form, that is modified from SLM with a PushField whenever the expiration date is updated, and show this field in the table of the Management Incident Console.

       

      - Build a new JOIN form between Helpdesk and SLM with all information necesary, incluided the "Expiration Date SLM", and create a new table in the incident console that read from this new form.

       

      Somebody can help me? are correct the two ways?? somebody know other better/more easy way??

       

      Thanks in advance, for me is very important this query.

       

      Kind Regards.