4 Replies Latest reply: Jun 17, 2015 1:33 AM by Shantha Meena Manoraj RSS

    Initiator Script and Assignment Script

    Deepti NameToUpdate

      Hi All,


      I am a new one to Incident Management module of ITSM. I need some explination on what is an initiator script and what is an Assignment Script.

      Also is there any difference/similarity between the decision tree and the scripts defined above