5 Replies Latest reply: Mar 16, 2012 9:26 AM by realtek RSS

Request a Service Offering doesn't push to BBSA?

realtek

Hi,

 

After manually requesting a service by creating an instance it just seems to sit there saying "In Progress" and doesn't actually do anything?

 

Using CLM 2.0.

 

 

Does anyone have any advice?

 

Thanks

  • 1. Request a Service Offering doesn't push to BBSA?
    Bret Roemhild

    Is the platform manager running?

    You might try restarting and flushing its cache.

    Another thought is to upgrade to 2.1.

  • 2. Request a Service Offering doesn't push to BBSA?
    realtek

    Hi Brett,

     

    Sorry this is 2.1, my mistake!

     

    OK I restart the platform manager, now i'm back to my origional error which is:

     

    Root Cause Info:

                        Severity: CRITICAL

                        Error:  No ServiceOffering found in CloudDB with ReconciliationID OI-d5c4154c2d7643e6b2cf083167add772.

                        Error Resolution: Please contact system administrator

                        Error Id: BMC-CLMT-10400042

                        Transaction Id: 34fa19b1-1c18-4dcc-aca4-8db29a56dcf6

     

     

    I have found an article which suggests the following:

     

    Choose one of the following:

    1. Manually restart the reconciliation job on both the Enterprise AR and Cloud AR servers

    2. Check the DSO activity form on the Enterprise AR side for any records pending. If you don't see records in BMC.ASset on both,

    run the "Data Reconciliation" job on the appropriate side

    3. Restart each of the AR instances and supporting services in the proper order

     

     

    However I am unsure which job this is talking about, I have found one called "BMC CSM CDB Data Reconciliation" which this morning and its been running since?

     

     

    Thanks

  • 3. Request a Service Offering doesn't push to BBSA?
    Bret Roemhild

    yeah .. recon should be running constantly but if it appears that it has been running for a while (longer than 30 mins or so) then it is probably stuck .. I am not an AR expert but I would focus on getting recon running properly again and then try again.

  • 4. Request a Service Offering doesn't push to BBSA?
    Nathan Gressle

    realtek wrote:

     

    However I am unsure which job this is talking about, I have found one called "BMC CSM CDB Data Reconciliation" which this morning and its been running since?

     

     

    Thanks

     

    That's the job that's supposed to be running continuously on both boxes. Click on the job and then filter the right panel to just show today's runs. Watch it for a bit and ensure a new run pops up every 2 or 5 minutes (different for EAR vs CDB). If it looks like it hasn't ran for a couple days, etc then there is your problem. There is a hotfix for recon jobs stalling that you may want to apply if you have this problem, otherwise you will end up fixing this once a week.

     

    HTH,

    Nathan

  • 5. Request a Service Offering doesn't push to BBSA?
    realtek

    Thats great thank you Nathan, yes it is appearing every 2 minutes or so which is good.

     

    How do I check this is also running on the second server? It seems to be running fine on the AR box  but not the Cloud AR box.

     

    Thanks