2 Replies Latest reply on Mar 7, 2012 11:01 AM by Anne Brock

    Incident

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      What is the use of NO TEMPLATE AOT in case of Incident??What is the difference between Template and No Template AOT?

        • 1. Re: Incident

          Hi ,

           

          Attaching template to the AOT is optional. When we create AOT with template we can set default values for the fields(example: summary, notes, impact, urgency etc.) in the template. And same values will get at the backend application in respective fields. With no template we have to give the value manually for the fields.

           

          Thanks and Regards,

          Abhijit Valvekar

          • 2. Incident
            Anne Brock

            No Template is useful for many cases where you don't need a template - you will be asking the user for things like summary, description, etc. Cuts down on the number of incident templates in the system.

             

            Templates can be very useful ; they're good for data quality and for quick tickets. But sometimes the issue is such that  you just don't need it.

             

            Anne