6 Replies Latest reply on Jun 17, 2013 3:25 PM by Chad Haftorson

    Service Request Approval Question

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      I have created a couple of different Service Requests in our Sandbox environment and wanted to test the approval process.  With Change Requests, only users with an admin/staff license can approve or reject.  Is this the same with Service Requests?

       

      For example.

       

      An employee needs a new computer so they create a service request.  IT will not process this request within the region controller's approval.  A region controller is not service desk staff or an admin type of user, they are a normal user.

       

      Would the region controller be able to approve the service request?


      Thanks in advance.