7 Replies Latest reply: Apr 20, 2013 2:02 PM by alaa NameToUpdate RSS

Dashboards 7.6.03 installation fails in W2008 64-bit

Joseph Buscemi

I am receiving an failure installing Dashboards. Although I do receive an early Windows socket error, the last error appears to be an issue renaming a temporary file to 'composite_server.bat'. I've verified user permissions and the userid installing has full control rights. The user is also an administrator on the server. I have also attempted to run the install using "Run as Administrator" option with the same result.

 

On that same server, Business Objects, BMC Analytics, Java and Apache Tomcat are all installed and appear to be installed and functioning correctly at this point.

 

The dashboards_install.log is uneventful with exception of the following 2 errors:

(Feb 28 2012 12:07:45.605 PM -0500),SEVERE,com.bmc.install.product.dashboards.DashboardsInstallationDefaultsInstallationTask,

  THROWABLE EVENT {Description=[Exception testing server socket]},

  Throwable=[java.net.SocketException: Unrecognized Windows Sockets error: 0: JVM_Bind

  java.net.PlainSocketImpl.socketBind(Native Method)

  java.net.PlainSocketImpl.bind(Unknown Source)

  java.net.ServerSocket.bind(Unknown Source)

  java.net.ServerSocket.<init>(Unknown Source)

  java.net.ServerSocket.<init>(Unknown Source)

  com.bmc.install.product.dashboards.DashboardsInstallationDefaultsInstallationTask.findFreePort(DashboardsInstallationDefaultsInstallationTask.java:446)

  com.bmc.install.product.dashboards.DashboardsInstallationDefaultsInstallationTask.setDefaultProperties(DashboardsInstallationDefaultsInstallationTask.java:212)

  com.bmc.install.product.dashboards.DashboardsInstallationDefaultsInstallationTask.execute(DashboardsInstallationDefaultsInstallationTask.java:79)

  com.bmc.install.task.InstallationTask.run(InstallationTask.java:79)

  java.lang.Thread.run(Unknown Source)]

 

AND

 

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[SEVERE: Failed to install DIL: java.lang.RuntimeException: Unable to rename file (D:\BMC Software\BMCDashboardsForBSM\DIL\CIS\bin\bmc3139793567591333373.tmp) to original file name(D:\BMC Software\BMCDashboardsForBSM\DIL\CIS\bin\composite_server.bat).]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[Feb 28, 2012 12:11:36 PM com.bmc.dil.install.InstallDIL main]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[SEVERE: Stack: java.lang.RuntimeException: Unable to rename file (D:\BMC Software\BMCDashboardsForBSM\DIL\CIS\bin\bmc3139793567591333373.tmp) to original file name(D:\BMC Software\BMCDashboardsForBSM\DIL\CIS\bin\composite_server.bat).]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[ at com.bmc.dil.install.FormatFile.save(FormatFile.java:96)]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[ at com.bmc.dil.install.Install.adjustJavaParmsWin32(Install.java:1594)]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[ at com.bmc.dil.install.Install.adjustJavaParameters(Install.java:1372)]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[ at com.bmc.dil.install.Install.patchComposite(Install.java:2133)]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[ at com.bmc.dil.install.Install.run(Install.java:534)]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[command output],Detail=[ at com.bmc.dil.install.InstallDIL.main(InstallDIL.java:76)]}

(Feb 28 2012 12:11:36.579 PM -0500),INFO,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[Back from InstallDIL.install],Detail=[]}

(Feb 28 2012 12:11:36.579 PM -0500),WARNING,com.bmc.install.product.dashboards.DashboardsPostInstallInstallationTask,

  LOG EVENT {Description=[Error exit from DIL install],Detail=[]}

 

There is a corresponding error in the DIL_Install.log;

 

Feb 28, 2012 12:11:36 PM com.bmc.dil.install.InstallDIL main

SEVERE: Failed to install DIL: java.lang.RuntimeException: Unable to rename file (D:\BMC Software\BMCDashboardsForBSM\DIL\CIS\bin\bmc3139793567591333373.tmp) to original file name(D:\BMC Software\BMCDashboardsForBSM\DIL\CIS\bin\composite_server.bat).

Feb 28, 2012 12:11:36 PM com.bmc.dil.install.InstallDIL main

SEVERE: Stack: java.lang.RuntimeException: Unable to rename file (D:\BMC Software\BMCDashboardsForBSM\DIL\CIS\bin\bmc3139793567591333373.tmp) to original file name(D:\BMC Software\BMCDashboardsForBSM\DIL\CIS\bin\composite_server.bat).

at com.bmc.dil.install.FormatFile.save(FormatFile.java:96)

at com.bmc.dil.install.Install.adjustJavaParmsWin32(Install.java:1594)

at com.bmc.dil.install.Install.adjustJavaParameters(Install.java:1372)

at com.bmc.dil.install.Install.patchComposite(Install.java:2133)

at com.bmc.dil.install.Install.run(Install.java:534)

at com.bmc.dil.install.InstallDIL.main(InstallDIL.java:76)

 

At one point, I had uninstalled Analytics as well as Dashboards. I then installed Java 1.7 separate and independent of the BMC installs. I then re-installed Analytics with no errors. Again, BOE, Analytics and Tomcat all appear to be functioning properly. Dashboards fails consistently with the same error message regardless of how I install or with what user I install.

 

Other discussions suggets a port in use or Java issues, but I believe i've verified there are no issues there. Any suggestions are welcomed.