13 Replies Latest reply: Mar 1, 2012 1:36 PM by Rohini NameToUpdate RSS

    How to register Multiple Email addresses in Incoming email config

    Rohini NameToUpdate

      Environment: ARSystem/ITSM both 7604 sp1, Oracle 11g, Linux.


      Hello Gurus,


      As you see below I tried to register multiple email addresses to send email to the AR System in order to create an Incident ticket. But, I get the below error. The Incoming email works fine for Email1@cat.com.





      Instruction: Submit
      Instruction Number: 1
      Instruction Template:

      Message Type:
      Message Number: 4925
      Message Text: The security key does not match the originating email address. Verify that you specified the correct security key for the email address used.
      Appended Text: Key:Sy8neY8090 Email:email2@cat.com





      Any ideas appreciated.