13 Replies Latest reply: Mar 1, 2012 1:36 PM by Rohini NameToUpdate RSS

How to register Multiple Email addresses in Incoming email config

Rohini NameToUpdate

Environment: ARSystem/ITSM both 7604 sp1, Oracle 11g, Linux.


Hello Gurus,


As you see below I tried to register multiple email addresses to send email to the AR System in order to create an Incident ticket. But, I get the below error. The Incoming email works fine for Email1@cat.com.





Instruction: Submit
Instruction Number: 1
Instruction Template:

Message Type:
Message Number: 4925
Message Text: The security key does not match the originating email address. Verify that you specified the correct security key for the email address used.
Appended Text: Key:Sy8neY8090 Email:email2@cat.com





Any ideas appreciated.