13 Replies Latest reply: Mar 1, 2012 1:36 PM by rohini.madugula RSS

How to register Multiple Email addresses in Incoming email config

rohini.madugula

Environment: ARSystem/ITSM both 7604 sp1, Oracle 11g, Linux.

 

Hello Gurus,

 

As you see below I tried to register multiple email addresses to send email to the AR System in order to create an Incident ticket. But, I get the below error. The Incoming email works fine for Email1@cat.com.

 

 

 

Error:

Instruction: Submit
Instruction Number: 1
Instruction Template:

Message Type:
Message Number: 4925
Message Text: The security key does not match the originating email address. Verify that you specified the correct security key for the email address used.
Appended Text: Key:Sy8neY8090 Email:email2@cat.com

 

email_Security.gif

 

 

Any ideas appreciated.

 

Thanks

Rohini