2 Replies Latest reply: Feb 23, 2012 12:58 PM by Jim Willeck RSS

Configuring On-Call paging

Jim Willeck

Hello - new to Remedy, have used several other service desk tools, but not Remedy.


Question:  The word "paging" is used, but in this day and age I can presume that this refers to any number of methods for reaching a person off hours, correct?  Cell phone, for example.  Terminology seems a bit outdated.


When setting up the configuration, does anyone know what settings must be selected in order to use the contact information - but without the automatic paging and emailing feature?  All we want to do is be able to use the fields as a repository for current conact information...but without the system actually paging anyone.


make sense?


Thank you for any information.