3 Replies Latest reply on Nov 23, 2013 10:38 PM by Jon Trotter

    'Detailed Message' Field's value is showing Blank in BPPM

    Nilima Kar

      Hi All,



      When we are mapping the field ‘Detailed Message’ (mc_long_msg) with Incident’s note field the value is coming as blank.

      If you copy the alert in BPPM and check  the value of ‘mc_long_msg’ it also shows as blank.

      Please inform us if there is any way to get the value of ‘Detailed Message’ field so that we can map it to Incident.


      BPPM 8.1.00


      Went through the KB article having id      KA326442, where it is stated that it is by design only.

      So, is there no way to pull the information out ?