4 Replies Latest reply: Feb 21, 2012 8:16 AM by Manny Rodriguez RSS

Prevent creation of a service request with a question

Manny Rodriguez

Is there a way for a question to prevent a service request from being created without using AIF customization? With PDTs conditions can be created to determine if an AOT is created or not but it will always create a service request. If the answer to the question = "No", I would like to prevent the user from a) moving further or b) creating the service request. Any suggestions?