0 Replies Latest reply on Feb 17, 2012 8:59 AM by Krystian Nikolow

    Can't install RKM 7.5 patch 002

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      Hello,

      I'm trying to upgrade my RKM 7.5 patch 001 installation with latest patch. But installer fails with following error:

      (Jan 31 2012 10:14:30.826 AM +0100),SEVERE,com.bmc.install.product.bmc_rkm.ui.Bmc_RkmUserInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to initialize Rule Engine during User input validation]},

        Throwable=[java.lang.NullPointerException

      com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.init(WindowsArStateChangeStrategy.java:55)

      com.bmc.install.product.bmc_rkm.ui.Bmc_RkmUserInformationValidationTask.ruleEngineInitializer(Bmc_RkmUserInformationValidationTask.java:503)

      com.bmc.install.product.bmc_rkm.ui.Bmc_RkmUserInformationValidationTask.performValidation(Bmc_RkmUserInformationValidationTask.java:93)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:53)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:79)

        java.lang.Thread.run(Unknown Source)]

      Has anyone encountered similar issue? Where to look for more details about this error? My environment:

      Remedy Server:

      Windows 2008 R2 SP1 x64

      MSSQL 2008 SP1

      Remedy ARS 7.5 patch 004

      Remedy ITSM 7.6.00

       

      RKM Server:

      MS Windows 2003 R2 SP2

      Hummingbird Search Server 6.1

      Apache Tomcat 5.5.20

      Regards