10 Replies Latest reply on Feb 28, 2012 10:59 AM by Nick Rawlins

    Licensing a RSCD agent

    Nick Rawlins

      Hi,

       

      When trying to license the RSCD agent on the application server I get the following rather than a successful message:

       

      bbsa# putlic

      bbsa    :Licensed for NSH/CM

      bbsa#

       

       

      Can anyone advise? Does this mean its licensed ok?

       

      Thanks

        • 1. Licensing a RSCD agent

          Yes, this looks to be licensed. Run agentinfo <hostname or IP> from a nsh shell and you will get the entire results. It should read Licensed. Paste the results, we can confirm.

          • 2. Re: Licensing a RSCD agent

            That is a successful message. That means that agent is licensed for both NSH and Console (CM) actions.

            • 3. Licensing a RSCD agent
              Nick Rawlins

              Ok thank you, yes this is what I get:

               

                Agent Release   : 8.1.02.250

                Hostname        : bbsa

                Operating System: Linux 2.6.18-194.el5

                User Permissions: 0/0 (root/root)

                Security        : Protocol=5, Encryption=TLS1

                Host ID         : FFFFFFFFA8C0CB13

                # of Processors : 2

                License Status  : Licensed for NSH/CM

               

               

              It seems when trying to start the application server it doesn't seem to start up and I get connection refused when trying to connect using the console?

               

              I have checked the exports and that seems fine.

               

              There is nothing in the appserver.log, it reports everything starts up ok but then performs a clean shutdown?

               

              [18 Aug 2011 20:20:43,768] [main] [INFO] [::] [] Performing post-startup deployment operations...

              [18 Aug 2011 20:20:43,769] [main] [INFO] [::] [] Post-startup deployment operations complete.

              [18 Aug 2011 20:20:47,964] [Thread-0] [INFO] [::] [] Undeploying

              [18 Aug 2011 20:20:48,012] [Thread-0] [INFO] [::] [] Stopping Event Service...

              [18 Aug 2011 20:20:48,013] [Thread-0] [INFO] [::] [] Shutting down thread pool Event-Processor-Thread-

              [18 Aug 2011 20:20:48,014] [Event-Processor-Thread-0] [INFO] [::] [] Event processor thread shutdown.

              [18 Aug 2011 20:20:48,015] [Event-Processor-Thread-4] [INFO] [::] [] Event processor thread shutdown.

               

              Any help would be great

              • 4. Re: Licensing a RSCD agent

                There is more in your appserver logs. What about the AppServerLauncher.log?

                • 5. Licensing a RSCD agent
                  Joe Piotrowski

                  Typically, further up the appserver.log you will see a reason the service is shutting down. It could be many different things. can you post the appserver.log?

                  • 6. Licensing a RSCD agent

                    1. Yes, the appserver is licensed

                    2. there should be some error messag in this log as well. Paste that.

                    • 7. Licensing a RSCD agent
                      Nick Rawlins

                      Here is the appserver.log file:

                       

                      [18 Aug 2011 20:19:57,159] [main] [INFO] [::] [] Starting Agent Service...

                      [18 Aug 2011 20:19:57,168] [main] [WARN] [::] [] Trouble processing secureFilePath

                      [18 Aug 2011 20:19:57,359] [main] [INFO] [::] [] Starting Configuration Service...

                      [18 Aug 2011 20:19:57,707] [main] [INFO] [::] [] Configuration Service started.

                      [18 Aug 2011 20:19:57,809] [main] [INFO] [::] [] Loading JNI libaries...

                      [18 Aug 2011 20:19:57,842] [main] [INFO] [::] [] Loaded JNI library BlAsJni

                      [18 Aug 2011 20:19:57,845] [main] [INFO] [::] [] Loaded JNI library XJNIService

                      [18 Aug 2011 20:19:57,846] [main] [INFO] [::] [] Loaded JNI library Atrium Core

                      [18 Aug 2011 20:19:57,847] [main] [INFO] [::] [] Initializing JNI Configuration...

                      [18 Aug 2011 20:19:57,848] [main] [INFO] [::] [] Initialized JNI library BlAsJni

                      [18 Aug 2011 20:19:57,852] [main] [INFO] [::] [] Initialized JNI library XJNIService

                      [18 Aug 2011 20:19:57,853] [main] [INFO] [::] [] Initialized JNI library Atrium Core

                      [18 Aug 2011 20:19:57,853] [main] [INFO] [::] [] JNI Configuration complete.

                      [18 Aug 2011 20:19:57,870] [main] [INFO] [::] [] Starting Model Graph Service...

                      [18 Aug 2011 20:20:03,897] [main] [INFO] [::] [] Model Graph Service started.

                      [18 Aug 2011 20:20:03,910] [main] [INFO] [::] [] Starting Non-Network Directory Service...

                      [18 Aug 2011 20:20:03,911] [main] [INFO] [::] [] Non-Network Directory Service started.

                      [18 Aug 2011 20:20:03,917] [main] [INFO] [::] [] Starting Non-Network Management Service...

                      [18 Aug 2011 20:20:03,918] [main] [INFO] [::] [] Non-Network Management Service started.

                      [18 Aug 2011 20:20:03,956] [main] [INFO] [::] [] Starting Port Provider...

                      [18 Aug 2011 20:20:03,956] [main] [INFO] [::] [] Port Provider started.

                      [18 Aug 2011 20:20:04,011] [main] [INFO] [::] [] Starting Sizing Service...

                      [18 Aug 2011 20:20:04,012] [main] [INFO] [::] [] Sizing Service started.

                      [18 Aug 2011 20:20:04,018] [main] [INFO] [::] [] Starting Caching Service...

                      [18 Aug 2011 20:20:04,021] [main] [INFO] [::] [] Caching Service started.

                      [18 Aug 2011 20:20:04,028] [main] [INFO] [::] [] Starting Session Service...

                      [18 Aug 2011 20:20:04,053] [main] [INFO] [::] [] Session Service started.

                      [18 Aug 2011 20:20:04,066] [main] [INFO] [::] [] Starting App Server Data Source...

                      [18 Aug 2011 20:20:04,979] [main] [INFO] [::] [] Initialized connection pool General-Connection-Pool with url = jdbc:oracle:thin:@clm-db2:1521:BLADE and user = bladelogic

                      [18 Aug 2011 20:20:05,141] [main] [INFO] [::] [] Initialized connection pool Job-Connection-Pool with url = jdbc:oracle:thin:@clm-db2:1521:BLADE and user = bladelogic

                      [18 Aug 2011 20:20:05,304] [main] [INFO] [::] [] Initialized connection pool Client-Connection-Pool with url = jdbc:oracle:thin:@clm-db2:1521:BLADE and user = bladelogic

                      [18 Aug 2011 20:20:05,304] [main] [INFO] [::] [] App Server Data Source started.

                      [18 Aug 2011 20:20:05,509] [main] [INFO] [::] [] Starting Database Service...

                      [18 Aug 2011 20:20:05,511] [main] [INFO] [::] [] Loaded /opt/bmc/bladelogic/8.1/operationsManager/NSH/br/deployments/_util/sql/blas-sqlmap.properties

                      [18 Aug 2011 20:20:05,641] [main] [INFO] [::] [] Loaded /opt/bmc/bladelogic/8.1/operationsManager/NSH/br/deployments/_util/sql/sqlmap.properties

                      [18 Aug 2011 20:20:05,739] [main] [INFO] [::] [] Loaded /opt/bmc/bladelogic/8.1/operationsManager/NSH/br/deployments/_util/sql/streamable_sqlmap.properties

                      [18 Aug 2011 20:20:05,740] [main] [INFO] [::] [] Loaded /opt/bmc/bladelogic/8.1/operationsManager/NSH/br/deployments/_util/sql/reports-sqlmap.properties

                      [18 Aug 2011 20:20:05,778] [main] [INFO] [::] [] Database service loaded 4 mapping files.

                      [18 Aug 2011 20:20:05,778] [main] [INFO] [::] [] Database Service started.

                      [18 Aug 2011 20:20:06,078] [main] [INFO] [::] [] Starting SRP Authentication Service...

                      [18 Aug 2011 20:20:06,084] [main] [INFO] [::] [] Creating primary numbers file

                      [18 Aug 2011 20:20:06,128] [main] [INFO] [::] [] SRP Authentication Service started.

                      [18 Aug 2011 20:20:06,129] [main] [INFO] [::] [] Starting Notification Service...

                      [18 Aug 2011 20:20:06,133] [main] [INFO] [::] [] Notification Service started.

                      [18 Aug 2011 20:20:06,134] [main] [INFO] [::] [] Verifying object deleters...

                      [18 Aug 2011 20:20:06,142] [main] [INFO] [::] [] Object deleters verified.

                      [18 Aug 2011 20:20:06,142] [main] [INFO] [::] [] Verifying object soft deleters...

                      [18 Aug 2011 20:20:06,172] [main] [INFO] [::] [] Object soft deleters verified.

                      [18 Aug 2011 20:20:06,173] [main] [INFO] [::] [] Verifying object purgers...

                      [18 Aug 2011 20:20:06,174] [main] [INFO] [::] [] Object purgers verified.

                      [18 Aug 2011 20:20:06,179] [main] [INFO] [::] [] Starting RBAC User Service...

                      [18 Aug 2011 20:20:06,180] [main] [INFO] [::] [] RBAC User Service started.

                      [18 Aug 2011 20:20:06,180] [main] [INFO] [::] [] Starting RBAC Role Service...

                      [18 Aug 2011 20:20:06,181] [main] [INFO] [::] [] RBAC Role Service started.

                      [18 Aug 2011 20:20:06,191] [main] [INFO] [::] [] Starting Task Scheduling Service...

                      [18 Aug 2011 20:20:06,203] [main] [INFO] [::] [] Task Scheduling Service started.

                      [18 Aug 2011 20:20:06,217] [main] [INFO] [::] [] Starting RBAC Service...

                      [18 Aug 2011 20:20:06,217] [main] [INFO] [::] [] Registering Security checkers...

                      [18 Aug 2011 20:20:06,229] [main] [INFO] [::] [] Security checkers registered.

                      [18 Aug 2011 20:20:06,230] [main] [INFO] [::] [] RBAC Service started.

                      [18 Aug 2011 20:20:06,230] [main] [INFO] [::] [] Starting App Server Service...

                      [18 Aug 2011 20:20:06,428] [main] [INFO] [::] [] App Server Service started.

                      [18 Aug 2011 20:20:06,436] [main] [INFO] [::] [] Starting Event Service...

                      [18 Aug 2011 20:20:06,481] [Event-Processor-Thread-0] [INFO] [::] [] Event processor thread started.

                      [18 Aug 2011 20:20:06,484] [Event-Processor-Thread-3] [INFO] [::] [] Event processor thread started.

                      [18 Aug 2011 20:20:06,494] [Event-Processor-Thread-4] [INFO] [::] [] Event processor thread started.

                      [18 Aug 2011 20:20:06,488] [Event-Processor-Thread-1] [INFO] [::] [] Event processor thread started.

                      [18 Aug 2011 20:20:06,484] [Event-Processor-Thread-2] [INFO] [::] [] Event processor thread started.

                      [18 Aug 2011 20:20:06,515] [Event-Transfer-Thread-0] [INFO] [::] [] Event transfer thread started.

                      [18 Aug 2011 20:20:06,517] [Event-Transfer-Thread-1] [INFO] [::] [] Event transfer thread started.

                      [18 Aug 2011 20:20:06,523] [Event-Transfer-Thread-2] [INFO] [::] [] Event transfer thread started.

                      [18 Aug 2011 20:20:06,525] [Event-Transfer-Thread-3] [INFO] [::] [] Event transfer thread started.

                      [18 Aug 2011 20:20:06,529] [Event-Transfer-Thread-4] [INFO] [::] [] Event transfer thread started.

                      [18 Aug 2011 20:20:06,532] [main] [INFO] [::] [] Event Service started.

                      [18 Aug 2011 20:20:06,533] [main] [INFO] [::] [] Starting File Manager Service...

                      [18 Aug 2011 20:20:06,534] [Event-Dispatcher-Thread] [INFO] [::] [] Event dispatcher thread started.

                      [18 Aug 2011 20:20:06,756] [main] [INFO] [::] [] Validating file server host (bbsa)...

                      [18 Aug 2011 20:20:11,552] [main] [INFO] [::] [] Validating file server path (//bbsa/opt/bmc/bladelogic/storage/)...

                      [18 Aug 2011 20:20:11,556] [main] [INFO] [::] [] Cleaning up application server temp directory: /opt/bmc/rscd/NSH/tmp/_util

                      [18 Aug 2011 20:20:11,557] [main] [INFO] [::] [] Cleaning up file server temp directory: //bbsa/opt/bmc/bladelogic/storage/tmp/_util

                      [18 Aug 2011 20:20:11,560] [main] [INFO] [::] [] Cleaning up temp zip files in: /opt/bmc/bladelogic/8.1/operationsManager/NSH/br

                      [18 Aug 2011 20:20:11,580] [main] [INFO] [::] [] File Manager Service started.

                      [18 Aug 2011 20:20:11,632] [main] [INFO] [::] [] Starting Cleanup Service...

                      [18 Aug 2011 20:20:43,627] [main] [INFO] [::] [] Cleanup Service started.

                      [18 Aug 2011 20:20:43,676] [main] [INFO] [::] [] Registering remote services...

                      [18 Aug 2011 20:20:43,765] [main] [INFO] [::] [] Remote services registered.

                      [18 Aug 2011 20:20:43,766] [main] [INFO] [::] [] Registering mbean services...

                      [18 Aug 2011 20:20:43,767] [main] [INFO] [::] [] MBean services registered.

                      [18 Aug 2011 20:20:43,767] [main] [INFO] [::] [] Performing post-deployment operations...

                      [18 Aug 2011 20:20:43,768] [main] [INFO] [::] [] Post-deployment operations completed.

                      [18 Aug 2011 20:20:43,768] [main] [INFO] [::] [] Performing post-startup deployment operations...

                      [18 Aug 2011 20:20:43,769] [main] [INFO] [::] [] Post-startup deployment operations complete.

                      [18 Aug 2011 20:20:47,964] [Thread-0] [INFO] [::] [] Undeploying

                      [18 Aug 2011 20:20:48,012] [Thread-0] [INFO] [::] [] Stopping Event Service...

                      [18 Aug 2011 20:20:48,013] [Thread-0] [INFO] [::] [] Shutting down thread pool Event-Processor-Thread-

                      [18 Aug 2011 20:20:48,014] [Event-Processor-Thread-0] [INFO] [::] [] Event processor thread shutdown.

                      [18 Aug 2011 20:20:48,015] [Event-Processor-Thread-4] [INFO] [::] [] Event processor thread shutdown.

                      [18 Aug 2011 20:20:48,019] [Event-Processor-Thread-3] [INFO] [::] [] Event processor thread shutdown.

                      [18 Aug 2011 20:20:48,019] [Event-Processor-Thread-2] [INFO] [::] [] Event processor thread shutdown.

                      [18 Aug 2011 20:20:48,019] [Event-Processor-Thread-1] [INFO] [::] [] Event processor thread shutdown.

                      [18 Aug 2011 20:20:48,020] [Thread-0] [INFO] [::] [] Finished shutting down thread pool Event-Processor-Thread-

                      [18 Aug 2011 20:20:48,020] [Thread-0] [INFO] [::] [] Shutting down thread pool Event-Transfer-Thread-

                      [18 Aug 2011 20:20:48,020] [Event-Transfer-Thread-0] [INFO] [::] [] Event transfer thread shutdown.

                      [18 Aug 2011 20:20:48,029] [Event-Transfer-Thread-2] [INFO] [::] [] Event transfer thread shutdown.

                      [18 Aug 2011 20:20:48,029] [Event-Transfer-Thread-1] [INFO] [::] [] Event transfer thread shutdown.

                      [18 Aug 2011 20:20:48,035] [Event-Transfer-Thread-4] [INFO] [::] [] Event transfer thread shutdown.

                      [18 Aug 2011 20:20:48,035] [Event-Transfer-Thread-3] [INFO] [::] [] Event transfer thread shutdown.

                      [18 Aug 2011 20:20:48,039] [Thread-0] [INFO] [::] [] Finished shutting down thread pool Event-Transfer-Thread-

                      [18 Aug 2011 20:20:48,039] [Event-Dispatcher-Thread] [INFO] [::] [] Event dispatching thread is shutting down.

                      [18 Aug 2011 20:20:48,040] [Thread-0] [INFO] [::] [] Event Service stopped.

                      [18 Aug 2011 20:20:48,044] [Thread-0] [INFO] [::] [] Stopping Cleanup Service...

                      [18 Aug 2011 20:20:48,044] [Thread-0] [INFO] [::] [] Cleanup Service stopped.

                      [18 Aug 2011 20:20:48,048] [Thread-0] [INFO] [::] [] File Manager Service stopping...

                      [18 Aug 2011 20:20:48,049] [Thread-0] [INFO] [::] [] File Manager Service stopped.

                      [18 Aug 2011 20:20:48,051] [Thread-0] [INFO] [::] [] Stopping App Server Service...

                      [18 Aug 2011 20:20:48,051] [Thread-0] [INFO] [::] [] App Server Service stopped.

                      [18 Aug 2011 20:20:48,053] [Thread-0] [INFO] [::] [] Stopping RBAC Service...

                      [18 Aug 2011 20:20:48,053] [Thread-0] [INFO] [::] [] RBAC Service stopped.

                      [18 Aug 2011 20:20:48,055] [Thread-0] [INFO] [::] [] Stopping task scheduling service...

                      [18 Aug 2011 20:20:48,062] [Thread-0] [INFO] [::] [] Task scheduling service stopped.

                      [18 Aug 2011 20:20:48,065] [Thread-0] [INFO] [::] [] Stopping RBAC Role Service...

                      [18 Aug 2011 20:20:48,065] [Thread-0] [INFO] [::] [] RBAC Role Service stopped.

                      [18 Aug 2011 20:20:48,066] [Thread-0] [INFO] [::] [] Stopping RBAC User Service...

                      [18 Aug 2011 20:20:48,066] [Thread-0] [INFO] [::] [] RBAC User Service stopped.

                      [18 Aug 2011 20:20:48,067] [Thread-0] [INFO] [::] [] Stopping SRP Authentication Service...

                      [18 Aug 2011 20:20:48,067] [Thread-0] [INFO] [::] [] SRP Authentication Service stopped.

                      [18 Aug 2011 20:20:48,068] [Thread-0] [INFO] [::] [] Notification Service stopped.

                      [18 Aug 2011 20:20:48,110] [Thread-0] [INFO] [::] [] Stopping Session Service...

                      [18 Aug 2011 20:20:48,110] [Thread-0] [INFO] [::] [] Session Service stopped.

                      [18 Aug 2011 20:20:48,111] [Thread-0] [INFO] [::] [] Shutting down Caching Service...

                      [18 Aug 2011 20:20:48,112] [Thread-0] [INFO] [::] [] Caching Service stopped.

                      [18 Aug 2011 20:20:48,113] [Thread-0] [INFO] [::] [] Shutting down Sizing Service...

                      [18 Aug 2011 20:20:48,114] [Thread-0] [INFO] [::] [] Caching Sizing stopped.

                      [18 Aug 2011 20:20:48,115] [Thread-0] [INFO] [::] [] Stopping Port Provider...

                      [18 Aug 2011 20:20:48,115] [Thread-0] [INFO] [::] [] Port Provider stopped.

                      [18 Aug 2011 20:20:48,117] [Thread-0] [INFO] [::] [] Stopping Non-Network Management Service...

                      [18 Aug 2011 20:20:48,117] [Thread-0] [INFO] [::] [] Non-Network Management Service Stopped.

                      [18 Aug 2011 20:20:48,118] [Thread-0] [INFO] [::] [] Stopping Non-Network Directory Service...

                      [18 Aug 2011 20:20:48,118] [Thread-0] [INFO] [::] [] Non-Network Directory Service Stopped.

                      [18 Aug 2011 20:20:48,119] [Thread-0] [INFO] [::] [] Stopping Model Graph Service...

                      [18 Aug 2011 20:20:48,120] [Thread-0] [INFO] [::] [] Model Graph Service stopped.

                      [18 Aug 2011 20:20:48,122] [Thread-0] [INFO] [::] [] Stopping Configuration Service...

                      [18 Aug 2011 20:20:48,122] [Thread-0] [INFO] [::] [] Configuration Service stopped.

                      • 8. Licensing a RSCD agent

                        It says:

                        [18 Aug 2011 20:20:06,230] [main] [INFO] [::] [] Starting App Server Service...

                        [18 Aug 2011 20:20:06,428] [main] [INFO] [::] [] App Server Service started.

                         

                        Isnt the appserver service started?

                         

                        Also the date is 18 August 2011. Is that correct?

                        • 9. Re: Licensing a RSCD agent

                          You are using one of BMC's RDS systems. Your appserver log is in a config_.log.

                           

                          Who is the BMC professional Service people helping you install this?

                          Adam

                          304-916-7673

                          Sent from my BlackBerry.

                          • 10. Licensing a RSCD agent
                            Nick Rawlins

                            I have now resolved this, it was due to a database connectivity issue which is now resolved